Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,558 published WFHI Reviews.

2,91,448 of 3,88,558 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,247 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Socha tha quick hoga, par thoda time laga

    Jab maine WFHI ka support contact kiya, toh mujhe laga theek hai, time lagega par zyada nahi. Training aur onboarding thoda lengthy tha, par samjha ki initial phase me hota hai. Support team ne patience se meri queries ka jawab diya, aur unhone har step clear kar diya. Lekin main ye bhi mehsoos kar rahi thi ki shayad aur jaldi start kar sakti thi agar instructions thode easy hote. Kabhi kabhi payment aur invoice ka process thoda confusing lagta hai, isliye poora flow thoda slow ho gaya. Lekin ek baat achhi thi, automatic updates timely aate rahe, isme koi dikkat nahi hui. Telephonic support se bhi accha response mila, jisse mujhe lagta hai ki agar patience rakho toh sab door ho sakta hai. Overall, jitna expect kiya tha utna thoda zyada mehnat to lagi, par service acchi lagi, aur ab mujhe lagta hai ke main is software ko achhi tarah use kar paungi.

    Mansi Angad RathiRajasthan, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Surprisingly unsure about the support

    When I first reached out to the telephonic support, I expected quick and clear guidance to get me through the setup. But honestly, I was left feeling a bit unsure by the end of our calls. The person on the other side seemed helpful but also somewhat overwhelmed, which surprised me. I thought I'd be walking away feeling quite confident about using the software daily, but instead, I still have doubts about several features, especially the dialer and the database management. Updates are supposed to be automatic, but I’m not certain they’re applying properly because I didn’t get clear explanations. The onboarding steps didn't feel smooth either, and I expected the training to remedy most of these issues. Overall, I can't say I felt very supported or confident by the end, which was disappointing given my initial hopes. The invoicing and payment process was straightforward, at least, so that's one small positive in an otherwise frustrating experience.

    Anil SubramanianJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Surprise tha ki starting mein support itna slow tha

    Mujhe yeh expect nahi tha ki initial setup mein support ka response itna slow hoga. Sign-up aur payment process kaafi simple lagta tha, par jab main software ko properly chalana chaha toh telephonic assistance mein thoda delay tha. Ye delay mujhe thoda surprising laga kyunki training sessions achhe the aur automatic updates bhi timely aate the. Lekin jab assistance ki zarurat padhi, toh mujhe lag raha tha ki response utni jaldi nahi milegi jitni maine sochi thi. Database aur dialer tools kaafi sahi tareeke se kaam karte hain, ek chhota reservation hai ki thoda aur proactive communication ho toh better hota. Overall, service average se thoda neeche thi starting mein, par software features thik hain.

    Sandeep BansalBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support was okay but didn’t quite fit my schedule well

    Looking back on my experience with the telephonic support, the whole thing felt a bit off in terms of timing. I work odd hours, so I found that when I really needed help, the available support windows didn’t always line up with my actual workdays. On the plus side, when I was able to catch someone on the line, their knowledge was quite good and they followed through patiently. However, it didn’t feel seamless because the schedule was just a bit rigid for me. I did appreciate the automated updates and the way billing was handled without hiccups, but the support timing really affected how comfortable I was using the software consistently. It’s a decent service, but the hours could be more flexible to better suit people like me who don’t work a standard 9 to 5.

    Nachiket MohanWest Bengal, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support toh acha tha, par thoda delay expect kar sakte ho

    Mujhe thoda lag raha tha ki jab koi problem hogi, toh support jaldi kaam karega, aur generally toh unhone ye kiya bhi. Jab mera dialer thoda glitch kar raha tha, toh maine turant call kiya support number pe. Initially, unka response time thoda slow tha, jisse mera workflow delay hua, par baad mein baat karte karte sab clear ho gaya. Mujhe ye bhi laga ki woh mere technical issue ko samajhne ke liye genuine effort kar rahe the, jo ki achha tha. Fir bhi, agar thoda aur fast response mile toh better hota. Calling tools ke saath kaam karte karte, mujhe lagta hai automatic updates ne stability ko improve kiya hai. Onboarding ke dauran, training sessions bhi kaafi madadgar rahe, unhone mujhe software ke different features samjhaye achhi tarah. Billing process simple tha, aur invoices timely mili, isliye mujhe koi payment confusion nahi hui. Data base feature kaafi useful raha, mujhe apne contacts organise karne mein madad mili. Overall, software ne mera remote workflow manage karne mein help ki, par support response thoda aur efficient hota toh aur bhi acha hota. Main is product ko suggest karungi unko jo patience rakh sakte hain aur thode technical challenges ko handle karna jaante hain. Lekin agar aapko speed chahiye support mein, toh shayad thoda wait karna padega.

    Hiral Lalit RamanathanLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was slow, setup went badly

    When I started using the WFHI software, the initial setup was pretty painful. The support team took a long time to respond to my setup questions and it felt like I was handling most of it myself. The one thing that went okay was when I managed to get the dialer working after some effort. However, for me the support during the process was lacking in follow-up and clarity. I kept getting asked to try things that didn’t solve the problem. The ongoing communication was just not up to expectations at all. I was expecting more smooth onboarding from the start, but it mostly felt like a one-off setup struggle that dragged on without clear guidance. Once I got some parts running, the day-to-day use still needed more support that never really came through. It was frustrating because the product has potential but without better help, I struggled to keep up. Overall, the poor support and confusing setup overshadowed the decent dialer function for me.

    Praveen Malini JoshiAssam, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Getting the support I needed was surprisingly quick. I had a question and got through to someone who

    Getting the support I needed was surprisingly quick. I had a question and got through to someone who helped me immediately. No fuss and no delays, which I really appreciated.

    Meenal JoshiTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Bohot zyada time laga support se baat karne mein

    Maine WFHI software ke baare mein sune the ki support acha hai, lekin mera experience bilkul waise nahi tha. Jab maine sign-up ke baad kisi confusion ke liye call kiya, toh unka response time bohot zyada tha. Yeh jo delay hua, uske karan mera setup ka kaam ruk gaya tha. Support wali team se communication mein itni der laga ki main frustrated ho gayi thi. Jo help milni chahiye thi, woh timely nahi thi, aur mujhe lagta hai ki software ko samajhne mein bhi thoda aur assistance milni chahiye thi. Training session bhi expected se complicated nikla. Automatic updates ke baad kuch features sahi se kaam nahi kar rahe the, aur database mein data dekhne mein dikkat ho rahi thi. Invoicing aur payment process simple tha, lekin support ke bina uska koi fayda nahi. Main samajhti thi ki ye product mere workflows ko aasaan banayega, lekin chalne mein bahut problems aayi. Mujhe laga tha support zyada prompt hoga, par unfortunately yeh meri expectations par khara nahi utara.

    Gauri RajanTelangana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support ne call quality ko toh fix kiya, baaki thik hai

    Support se baat kar ke mujhe laga ki finally call quality issue solve ho gaya hai. Pehle thoda problem tha, jiske wajah se kaam thoda ruk gaya tha. Lekin end mein support ne jo solutions diye, wo kaam aye aur main confident ho gaya ki future mein bhi agar kuch issue aaye toh wo handle kar lenge. Baaki sab software features theek chal rahe hain, database bhi smoothly sync ho raha hai. Thoda weariness isliye bhi hai ki baar baar explain karna padta hai unko ki problem kya hai, par haan, jo matters tha wo sahi hua. Automatic updates ne bhi kuch extra features add kiye hain, jo kaafi useful hain. Payment and invoicing process smooth tha, koi dikkat nahi thi. Training mein bhi acha coverage tha, toh basic se advance tak ka scope hai. Abhi ke liye satisfied hoon, thoda aur wait karunga dekhne ke liye ki kya new support improvements aate hain.

    Ramesh DasguptaLakshadweep, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support se satisfaction milega sabko jinko patience hai

    Main directly bolti hoon, aapka support system sabke liye nahi hai. Agar aapko hectic schedule ke beech mein turant jawab chahiye, toh shayad thoda challenging ho kyunki kabhi kabhi thoda wait karna padta hai aur baar-baar apni baat dohrani padti hai. Lekin agar aap patience rakhte ho aur aapki expectations realistic hain toh ye system kaafi achha hai. Mera experience ye raha ki jab main apne database queries aur dialer functionality ke baare mein help mangti thi, toh response thoda slow aata tha, lekin jab wo aata tha toh detailed hota tha. Telephonic support ka behavior polite tha aur overall professional. Jo log jinke paas time zyada hai aur jo technical details ko samajhne mein interested hain, unke liye ye setup bahut useful ho sakta hai. Training sessions ke baad bhi main thoda confusion lekar support pe rely karti thi aur unhone mera kaam acha se handle kiya. To conclude, aapko ek strong support chahiye toh expect kare ki thoda wait aur patience zaruri hai, tabhi kaam hoga as expected.

    Gita KulkarniTelangana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy