Support was slow, setup went badly
When I started using the WFHI software, the initial setup was pretty painful. The support team took a long time to respond to my setup questions and it felt like I was handling most of it myself. The one thing that went okay was when I managed to get the dialer working after some effort. However, for me the support during the process was lacking in follow-up and clarity. I kept getting asked to try things that didn’t solve the problem. The ongoing communication was just not up to expectations at all. I was expecting more smooth onboarding from the start, but it mostly felt like a one-off setup struggle that dragged on without clear guidance. Once I got some parts running, the day-to-day use still needed more support that never really came through. It was frustrating because the product has potential but without better help, I struggled to keep up. Overall, the poor support and confusing setup overshadowed the decent dialer function for me.