Support was okay but didn’t quite fit my schedule well
Looking back on my experience with the telephonic support, the whole thing felt a bit off in terms of timing. I work odd hours, so I found that when I really needed help, the available support windows didn’t always line up with my actual workdays. On the plus side, when I was able to catch someone on the line, their knowledge was quite good and they followed through patiently. However, it didn’t feel seamless because the schedule was just a bit rigid for me. I did appreciate the automated updates and the way billing was handled without hiccups, but the support timing really affected how comfortable I was using the software consistently. It’s a decent service, but the hours could be more flexible to better suit people like me who don’t work a standard 9 to 5.