Surprisingly unsure about the support
When I first reached out to the telephonic support, I expected quick and clear guidance to get me through the setup. But honestly, I was left feeling a bit unsure by the end of our calls. The person on the other side seemed helpful but also somewhat overwhelmed, which surprised me. I thought I'd be walking away feeling quite confident about using the software daily, but instead, I still have doubts about several features, especially the dialer and the database management. Updates are supposed to be automatic, but I’m not certain they’re applying properly because I didn’t get clear explanations. The onboarding steps didn't feel smooth either, and I expected the training to remedy most of these issues. Overall, I can't say I felt very supported or confident by the end, which was disappointing given my initial hopes. The invoicing and payment process was straightforward, at least, so that's one small positive in an otherwise frustrating experience.