Bohot zyada time laga support se baat karne mein
Maine WFHI software ke baare mein sune the ki support acha hai, lekin mera experience bilkul waise nahi tha. Jab maine sign-up ke baad kisi confusion ke liye call kiya, toh unka response time bohot zyada tha. Yeh jo delay hua, uske karan mera setup ka kaam ruk gaya tha. Support wali team se communication mein itni der laga ki main frustrated ho gayi thi. Jo help milni chahiye thi, woh timely nahi thi, aur mujhe lagta hai ki software ko samajhne mein bhi thoda aur assistance milni chahiye thi. Training session bhi expected se complicated nikla. Automatic updates ke baad kuch features sahi se kaam nahi kar rahe the, aur database mein data dekhne mein dikkat ho rahi thi. Invoicing aur payment process simple tha, lekin support ke bina uska koi fayda nahi. Main samajhti thi ki ye product mere workflows ko aasaan banayega, lekin chalne mein bahut problems aayi. Mujhe laga tha support zyada prompt hoga, par unfortunately yeh meri expectations par khara nahi utara.