Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,518 published WFHI Reviews.

2,91,419 of 3,88,518 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,824 matching

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceSales and pre-purchase

    Quite a lot of effort but still unsure

    The whole sales and pre-purchase process was more strenuous than I anticipated. I spent a significant amount of time trying to understand exactly what the software and services included, and the explanations provided were not always consistent. The payment and invoicing details were somewhat vague, forcing me to reach out multiple times for clarifications. Even after numerous calls with customer support, I was left feeling uncertain about how smooth the onboarding and training would be. This lack of clarity made it difficult for me to place my full confidence in the product. Overall, the effort involved in trying to get all the necessary information was quite substantial and left me feeling frustrated rather than assured.

    Tanvi MohantyGoa, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Setup was more tedious than expected

    I found the whole setup process quite frustrating, to be honest. It felt like most of it was a one-off task, but there were definitely things I had to keep returning to, which I didn’t expect. I mean, the initial instructions were clear enough, and the interface isn't bad, but it just seemed like it could have been less complicated. At the end of the day, I just wish I didn't have to revisit setups so frequently. It’s sort of a hassle when all you want is to get started smoothly instead of being caught up in endless tweaks.

    Sanjay KapoorSikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    jab click hua, tabhi sab theek laga

    Maine starting mein socha tha ki shayad sales aur pre-purchase mein thoda zyada waiting ya repetition hoga, par jab main finally call kiya tab wo moment achha laga. Sabse pehle thoda time laga jab mujhe training samajhni thi aur software ka database setup karna tha, par jab yeh sab clear hua tab mujhe laga ki kaam thik hai. Fir bhi, kuch baar main sochti thi ki support call karna unnecessary lag raha hai kyun ki thodi der lagti thi response mein ya same cheeze baar baar repeat hoti thi. Overall, ye experience thoda mix tha par mere liye enough tha ki main kaam shuru kar saku. Mujhe lagta hai ki agar ye process thoda smooth hota toh main jaldi ready hoti, lekin shuruat ke baad sab theek tha.

    Sanchita JaiswalChandigarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Aage bhi jab chaahi toh madad milegi shayad

    Jo maine sales aur pre-purchase mein experience liya, woh mila julaa tha. Ek taraf toh WFHI ka team bohot patient tha aur saari queries ko dhyan se samjhaya, especially software ke dialer aur database features ke baare mein. Unka invoicing ka process bhi fairly straightforward tha, jisse mujhe zyada confusion nahi hui. Dusri taraf, thoda wait karna pada jab basic training module ke liye signup kiya tha, aur mujhe lagta hai ki thoda aur proactive communication ho sakti thi. Toh main yeh kahungi ki agle baar jab mujhe kisi software ya training mein assist chahiye hogi, toh main definitely unse contact karungi par expectations realistic rakhungi. Overall, agar aapko ek structured onboarding aur software guide chahiye, toh yeh option acha raha, bas dhairya rakhna padega starting mein. Agar situation mujhe phir se help ke liye bulayegi, mujhe lagta hai main unki madad lene se nahi duggungi.

    Prerna NadkarniJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSales and pre-purchase

    Sales wale log thode slow the receive karne mein

    Mujhe pata tha ki main software ke liye sign-up karne wala hoon, par sales ke log response mein thode slow the, aur ye mere liye thoda frustration ka reason bana. Jab main pehli baar contact kiya tha, toh unhone mere saare sawalon ke jawaab dene mein der ki, jiski wajah se mujhe laga ki mera time waste ho raha hai. Sign-up aur invoicing ka process theek tha, par jitna important tha pre-purchase communication, wo bahut strong nahi tha. Automatic updates ki baat karun toh woh smoothly chale, par support se clarity milne mein bhi time lagta tha, aur main expect karta tha ki update ke baad kaise changes aayenge, wo pehle se zyada clear honge. Overall, mujhe laga ki agar sales team thodi zyada prompt ya pro-active hoti, toh main zyada confident feel karta. Toh main ye kehna chahunga ki ye sab se prominent issue tha mera, aur agar wo improve ho jaye, toh product aur bhi zyada useful ho sakta hai.

    Paras GaikwadMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Was missing fast onboarding to get started

    I found the process to get going with the software pretty slow overall. The signup and payment took longer than I expected, and support didn’t move very fast either. I kept waiting on calls and follow-ups that dragged the whole experience down. No clear quick answers were given, and the communication felt patchy at times. The training didn’t help speed things up because it assumed I already knew the basics, which I didn’t. Also, the dialer setup was complicated, and the database feature was confusing without guidance. It just felt like the whole onboarding lacked urgency or clarity that would have helped me use the platform sooner. There were automatic updates, but they didn’t make much difference in getting me ready faster. I guess the only good thing was that the invoicing was straightforward once the payment was finally made. But overall, I wished the pre-purchase and starting phase had been planned and timed better, so I wouldn’t have felt so stuck for so long.

    Savita PatelChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    Sales process thoda slow, patience rakhne wale use kar sakte hain

    Dekho yeh sales aur pre-purchase ka process hai na, maine kayi baar bataya hai mere friends ko ki ye typical hai yaha. Waiting times matlab, kabhi kabhi lagta hai ki baar baar apko follow up karna padega, especially jab aapko koi specific question hai jo software ke features ya dialer ke baare mein ho. Repeat explanations bhi hui hain, matlab maine baar baar apne kaam ke hours mein ye cheze discuss ki hain, lekin koi solid improvement nahi dikha waqt ki respect karne mein. Paisa dena aur invoice mil jana to easily ho jata hai, par sales side pe jo communication chahiye wo thodi der se milti hai. Isliye mera kehna hai ki agar aapko patience hai aur aapko rush nahi karna, toh phir ye software aur training aap ke liye fit ho sakta hai. Par agar aapko quick clear answers chahiye, toh yeh shayad aapko suit nahi karega. Maine is baare mein kaafi waqt gaya hai, isiliye sach keh raha hoon main.

    Jeevan BhandariJharkhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    You could improve on clearer pre-purchase information

    I compared your platform with the other remote workflow tools I had used before signing up. The onboarding process was definitely more straightforward than my previous experiences, and the software’s dialer and database features integrated quite well into my existing workflows. I appreciated the automatic updates being pushed regularly, which kept things fresh without requiring manual intervention. However, I found that some aspects during the sales and pre-purchase phase were handled less transparently than I had hoped. For example, the invoicing and payment process was somewhat unclear upfront, which forced me to reach out to support with questions that could have been addressed earlier. Also, some promotional materials gave impressions that did not line up exactly with the actual user interface and feature set, so I had to adjust my expectations after signing up. I think you could improve by providing clearer, more detailed descriptions before purchase to help potential users decide if the software aligns with their needs. That said, now that I am using it, some things are working well, and the training and software usage have been mostly positive experiences.

    Mansi RegeHaryana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSales and pre-purchase

    Misfit with My Work Hours

    I started with high hopes, thinking the software would sync well with my very specific work hours. Unfortunately, that was the major disappointment. The onboarding process presented time zone options, but none aligned precisely with the hours I actually work, which caused immediate scheduling conflicts. I tried to adjust the calling tools and dialer settings, hoping to manually fix this, but they seemed rigid and unresponsive to my inputs. The database feature didn't help either, as it wasn't flexible enough to sort contacts based on my preferred working hours. Throughout the week, automatic updates kept resetting these settings back to defaults, which was frustrating. Support was available by phone, but could only offer generic solutions that didn't address this core issue. The sign-up and payment processes were straightforward, but what use is that if the software doesn’t accommodate my schedule? Overall, the rigidity in time customization was a deal-breaker for me, and that’s why I had to give it such a low rating.

    Prerna DasMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Sales wala process achha tha but thoda aur flexible timing hona chahiye

    Jab maine WFHI ki sales team se baat ki, tab mujhe feel hua ki wo samajh rahe the mere working hours ko, par thoda rigid jo lag raha tha. Matlab, unhone apne time slots ke mutabiq features dikhaye, jo practically mere din ke working hours se match nahi karte the. Mera kaam flexible hai, aur main din bhar kabhi bhi calls kar sakta hoon, par WFHI ke dialer aur calling tools kuch fixed timings pe hi operate karta tha, jo thoda problem create kar raha tha. Training aur onboarding smooth tha, aur samjhane mein fayda hua, par sale ke doraan thoda aur adjustment hona chahiye tha mere real hours ke hisaab se. Database feature accha kaam karta hai lekin uska integration mere schedule mein fit karna challange tha. Invoice aur payment process accha aur clear tha, koi confusion nahi. Overall mehnat kiya tha sign-up mein, par ye thoda aur flexible hota toh zyada acha lagta. Ab bhi main product kaafi pasand karta hoon, bas work hours mein thoda gap mehsoos hua.

    Ishaan BhallaLakshadweep, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy