You could improve on clearer pre-purchase information
I compared your platform with the other remote workflow tools I had used before signing up. The onboarding process was definitely more straightforward than my previous experiences, and the software’s dialer and database features integrated quite well into my existing workflows. I appreciated the automatic updates being pushed regularly, which kept things fresh without requiring manual intervention. However, I found that some aspects during the sales and pre-purchase phase were handled less transparently than I had hoped. For example, the invoicing and payment process was somewhat unclear upfront, which forced me to reach out to support with questions that could have been addressed earlier. Also, some promotional materials gave impressions that did not line up exactly with the actual user interface and feature set, so I had to adjust my expectations after signing up. I think you could improve by providing clearer, more detailed descriptions before purchase to help potential users decide if the software aligns with their needs. That said, now that I am using it, some things are working well, and the training and software usage have been mostly positive experiences.