Was missing fast onboarding to get started
I found the process to get going with the software pretty slow overall. The signup and payment took longer than I expected, and support didn’t move very fast either. I kept waiting on calls and follow-ups that dragged the whole experience down. No clear quick answers were given, and the communication felt patchy at times. The training didn’t help speed things up because it assumed I already knew the basics, which I didn’t. Also, the dialer setup was complicated, and the database feature was confusing without guidance. It just felt like the whole onboarding lacked urgency or clarity that would have helped me use the platform sooner. There were automatic updates, but they didn’t make much difference in getting me ready faster. I guess the only good thing was that the invoicing was straightforward once the payment was finally made. But overall, I wished the pre-purchase and starting phase had been planned and timed better, so I wouldn’t have felt so stuck for so long.