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4 out of 5

Based on all 3,87,574 published WFHI Reviews.

2,90,728 of 3,87,574 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Verified purchaseSupport and communication

    support experience overall acha laga bas thoda aur quick hona tha

    Mujhe support aur communication ki jo facility mili, wo kaafi warm thi aur generally kaam ki thi. Jab bhi main queries dalta tha, mujhe timely responses milte the jo mujhe confusion kam karte the. Lekin kabhi kabhi mujhe itna jaldi reply nahi mila jitna main chaahta tha, toh thoda delay tha, jo ek chhoti si dikkat hai. Lekin overall, documentation aur telephonic support dono accessible the. Agar main kisi feature ke baare mein ya training ke baad doubts clear karna chahta, toh unka guidance kaafi useful tha. Jo software updates aate rahe, unki details clear milti thi, jisse mujhe pata chalta raha ki kya change ho raha hai. Signature aur invoicing processes thoda easy hone chahiye the, par phir bhi yeh sab mila mujhe easily without much stress, toh main generally satisfied hoon. Bas response time mein thoda sudhaar karna zaroori hai taaki overall experience aur behtar ho sakta hai.

    Devang KhannaAssam, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Ongoing support needed effort, helpful but inconsistent at times

    As I used the software more consistently through the week, I realized that support wasn’t always as prompt as I initially expected. On some occasions, responses were quick and solutions helpful, which definitely eased my workflow. However, at other times, getting answers involved multiple reminders or waiting longer than I wanted. The communication generally maintained a friendly tone but the inconsistency meant I had to plan for potential downtime or delays. Meanwhile, the telephonic support was great when I got through, with a human and understanding approach that I appreciated. Balancing the moments when support was swift against those that required more effort, I’d say it took a moderate amount of persistence to get things resolved seamlessly every day. So while support did end up being reliable enough overall, especially after initial troubleshooting, it wasn’t a completely smooth ride and I had to allow for some patience. That effort was worth it but not negligible.

    Adnan SainiJammu and Kashmir, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support was much less helpful than I expected

    I was really hoping that the telephonic support would be much more accessible and responsive based on what was described during sign-up. Unfortunately, my experience was quite different. When I called hoping for quick help to set up the dialer and database features, the support team was often hard to reach. When I did get through, the assistance felt generic, and sometimes the explanations didn’t match what I was seeing on my screen. I had expected clearer guidance especially given the focus on onboarding support. Follow-up calls took too long or didn’t come at all, and this made solving the technical issues very frustrating. I also thought the priority assistance meant faster communication but it rarely showed. At the end, the support just didn’t live up to what I had expected from the outset, which was quite disappointing.

    Vaibhav ParekhSikkim, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Communication could be much better

    I reached out for support and I must say I felt quite lost by the end of our interaction. The information didn’t come across clearly and I didn’t leave feeling confident at all. However, one thing that did work well was the initial response time, which was quick. I suggest you improve clarity in your support responses.

    Siddharth MehtaHimachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Bas ik frustration bhari baat samajh aayi thi

    Mujhe lagta hai main pehle bhi yeh baat bata chuka hoon, par support bilkul bhi help nahi kar raha tha. Main baar baar phone uthake bol raha tha ki software update se mera dialer kaam nahi kar raha hai, par response itna slow aur useless tha ki main irritate ho gaya tha. Jo log support mein the, unse baat karna matlab time waste karna tha. Pehle to mujhe laga ki shayad system pe dikkat hai, par unka communication saab clear nahi tha. Telephonic support bilkul bhi cooperative nahi tha, aur mere calls ya questions ko priority nahi milti thi. Database feature se bhi data update karne mein problem aayi thi, lekin jab support ko bataya to unhone ignore kiya. Main bohot thak gaya tha, aur soch raha hoon ki aise situation mein phir se software use karna mere liye mushkil ho jayega.

    Aneesh KumarWest Bengal, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support me thodi masla wali lagi

    Maine pehle ek aur remote workflow software use kiya tha aur uss waqt support thoda zyada responsive lagta tha. Yahan pe telephonic support tha lekin – well – problem thoda delay ho jati thi fix hone mein. Jo baat thik lagi, wo yeh ki aam tor se jo update aate hain, wo automatic ho jate hain, isliye manually kuch karne ki zarurat nahi padti thi. Par baaki communication thodi late thi aur mujhe lagta hai ke agar thoda aur prompt hoti samajh karne wali team, toh zyada behtar hota. Software thoda complex tha mera kaam set up karne mein aur onboarding flow samajhne mein bhi kuch confusion thi. Pehle waale system ke comparison mein, yeh thoda slow aur cumbersome laga mujhe. Albatta, itna bhi kharab nahi tha, bas support aur communication mein improvement hona chahiye.

    Rupali RaoOdisha, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Just missing a FAQ section

    Setup process kaafi achha raha, support bhi instant mila. Lekin mujhe aur ek FAQ section ki kami mehsoos hui, jo thoda FAQs cover karta. Overall, communication aur help bahut badiya rahi, bas yeh ek chhoti si baat nahi thi.

    Sneha MalhotraJharkhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Dobara nahi karunga kyunki support se mila jawab bilkul bekaar tha

    Mera experience support aur communication ke mamle mein bahut hi disappointing raha. Main soch raha tha ki jab problem hogi toh aasani se jawab mil jayega, par dekha toh pata chala ki search karne mein kitna mushkil hota hai proper information dhundhna portal pe. Kahi baar maine FAQ section check kiya, par wo outdated tha ya answer nahi deta mera exact problem solve karne mein. Telephonic support ko contact kiya tab bhi actual mein mujhe proper guidance nahi di gayi; woh log bas basic instructions de rahe the, jo already main tried kar chuka tha. Baatein karne ke baad bhi mera jo issue tha, wo fix nahi hua aur main pura frustration mehsoos kar raha tha. Invoicing aur payment process ke baare mein bhi clarity nahi mili, aur koi sahi tarah se batane wala nahi tha ki mera invoice status kya hai. Yeh sab mila toh mujhe laga main dobara yeh process karne ka time waste nahi karunga. Mujhe lagta hai ki agar communication clear aur support system responsive hota, toh shayad main thoda aur try karta, par yeh wasteful experience tha. Onboarding process kaafi slow tha aur agar isme timely support milta toh aage ka experience behtar hota, par ab mujhe koi faida nahi nazar aa raha dobara se is platform ke saath.

    Anay MukherjeeUttarakhand, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    support aur communication thoda confusing aur frustrating feel hui

    Mujhe laga ke support team se baat karne pe clarity mil jayegi par kuch parts mein sab kuch clear nahi hua tha. Pehle jab mene call kiya toh unhone matlab samjhane ki koshish ki, par kuch technical terms aise the jo mujhe samajh nahi aaye. Phir maine dobara call kiya aur baar baar bataana pada ki mujhe actual mein kya samasya hai, jo ki thoda frustrating raha. Matlab ki dialer aur database feature ko leke jo explanations thi wo thodi confusing thi, aur baar baar mujhe repeat karna padta tha. Invoice aur payment ke process ko explain karte waqt wo language thodi mix thi, English-Hindi dono, par explanations aise the ki mujhe clarity nahi mil paayi easily. Kuch cheezein achhi thi, jaise ke jo automatic updates aate hain wo timely mile, aur mujhe lagta hai agar documentation strong hota toh yeh process smoother hota. Poora experience mujhe thoda slow aur confusing laga, especially jab mujhe support se directly baat karni thi. So I’m still not fully sure ke billing aur software ke use pe complete confidence kaisey aayega jab clarity itni thodi kam hai aur communication slow hai. Yeh sab mila ke mujhe lagta hai ke support thoda aur structured aur simple hone chahiye tha taak ki users ko jaldi samajh aaye.

    Mridula ParekhUttarakhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support ki communication thi practical aur samajhdari se likhi

    Mujhe lagta hai ki unka support aur communication bilkul practical tha. Jo bhi labels aur wording maine dekhi, wo jyadatar cases mein relevant thi aur samajhne mein aasan lagti thi. Easy navigation aur clear instructions ki wajah se mujhe poora kaam smoothly karne mein madad mili. Ek chhota sa masla yeh tha ki kabhi kabhi ek-do terms thode technical lage, par overall har cheez kaafi straightforward thi. Labels ne mere liye kaam ko simple banaya, jaise ki dialer buttons aur database navigation. Isi wajah se mujhe lagta hai ki yeh poora process easy to handle tha aur mujhe apni queries ko support se samjhane mein koi mushkil nahi hui.

    Gowri BandopadhyayGoa, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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