Ongoing support needed effort, helpful but inconsistent at times
As I used the software more consistently through the week, I realized that support wasn’t always as prompt as I initially expected. On some occasions, responses were quick and solutions helpful, which definitely eased my workflow. However, at other times, getting answers involved multiple reminders or waiting longer than I wanted. The communication generally maintained a friendly tone but the inconsistency meant I had to plan for potential downtime or delays. Meanwhile, the telephonic support was great when I got through, with a human and understanding approach that I appreciated. Balancing the moments when support was swift against those that required more effort, I’d say it took a moderate amount of persistence to get things resolved seamlessly every day. So while support did end up being reliable enough overall, especially after initial troubleshooting, it wasn’t a completely smooth ride and I had to allow for some patience. That effort was worth it but not negligible.