Support was much less helpful than I expected
I was really hoping that the telephonic support would be much more accessible and responsive based on what was described during sign-up. Unfortunately, my experience was quite different. When I called hoping for quick help to set up the dialer and database features, the support team was often hard to reach. When I did get through, the assistance felt generic, and sometimes the explanations didn’t match what I was seeing on my screen. I had expected clearer guidance especially given the focus on onboarding support. Follow-up calls took too long or didn’t come at all, and this made solving the technical issues very frustrating. I also thought the priority assistance meant faster communication but it rarely showed. At the end, the support just didn’t live up to what I had expected from the outset, which was quite disappointing.