Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,84,212 published WFHI Reviews.

2,88,258 of 3,84,212 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,381 matching

Back to the start of the list
  • 4 out of 54 of 5Verified customerSupport and communication

    Support ka quick response quality mein stand-out tha

    Mujhe initial support experience acha laga, specially jab main software ka use karte waqt thoda confuse thi. Unka telephonic support bahut helpful aur clear tha, jisne mera doubt turant solve kar diya. Jo cheez mujhe thodi si lag gayi thi, wo yeh thi ki kabhi kabhi mujhe thoda intezar bhi karna pada jab unke agents busy the. Lekin overall, jo communication flow tha woh seamless laga aur main apne calls aur dialer tools ke setup ko confidently samajh payi. Training session ke dauraan bhi unhone bahut patience se mera guide kiya jo mujhe kaafi supportive feel karaya. Mujhe lagta hai ki agar thoda aur efficient scheduling hota chat support mein, toh kaafi accha hota, kyunki kabhi kabhi calls drop hone par dobara samjhane mein time lag jata. Lekin fir bhi, software ke automatic updates aur database feature ne mere daily workflows ko simplify kiya hai. Billing and payment process bhi straightforward thi, jo repeat transactions ko avoid karti hai. In sab cheezon ne mujhe overall ek confident user banaya hai, jo software ko reasonably smoothly aur bina zyada stress ke use kar sakti hoon.

    Avani ReddyDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support took too long, would hesitate to ask again

    Reflecting on my experience, the telephonic support was quite disappointing because my issue with the dialer software took far too long to get a proper response. When I initially contacted them, I expected relatively quick assistance given the service is meant to help with running remote workflows smoothly. However, the back-and-forth calls and emails dragged on for days without much progress. The communication felt very fragmented and unclear, leaving me uncertain if the problem was ever fully understood. It made me reluctant to try to reach out again if something else goes wrong, as the previous support experience was more draining than helpful. The ongoing updates to the software did not resolve my issues either, which added to the frustration. Overall, I’m not confident that support will be effective the next time I need help, and that has really made me re-evaluate using this product further given the essential nature of prompt assistance for remote work tools.

    Yasmin PatilMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support clicked once they understood my situation

    I had some trouble initially when the dialer feature did not integrate smoothly with the database as I expected. The first few calls to support were a bit frustrating because it seemed like the team was repeating basics and not quite understanding the exact problem I was facing. However, after I persisted and explained my specific setup and workflow, there was a moment when the support staff really got it and provided me with direct instructions that fixed the issue. From that point, things improved considerably. The automatic updates also helped by ironing out minor bugs I had encountered. My only reservation is that the waiting time to reach that point was longer than I hoped. The sign-up and payment process went fairly well, and the invoicing was straightforward which took some pressure off during this slight hiccup. Overall, while the support was good once it understood what was wrong, I think a faster grasp of complex cases would increase the service’s efficiency and reduce user frustration. Still, I appreciate the team's effort and this experience boosted my confidence in using the software long-term.

    Kamal PawarGoa, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Good support speed, ideal for those who want steady progress

    I didn’t rush into using the software immediately after getting access, but once I started with support help, things moved along steadily. The telephonic support was responsive enough - not instant but timely enough for my pace. I found that the communication helped me understand steps without feeling overwhelmed, which suited me well. If you’re someone who expects lightning-fast replies, this might not fit your style perfectly, but it’s strong for people who appreciate a measured approach. The onboarding flow guided me logically through the setup and usage, and automatic updates kept me informed without forcing changes abruptly. Overall, the experience didn’t feel rushed, which helped me build confidence over a couple of weeks. So if you want to avoid pressure and work at a comfortable pace, this software and support will fit well for you, though it’s not perfect for instant problem resolution.

    Sagar BansalOdisha, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Good and bad dono hai, tum samjho

    You know, starting with the support aspect, there are clear positives and negatives that I have noticed over the days. Initially the telephonic support seemed prompt and helpful, they walked me through sign-up and explained invoicing well. But as days passed, there were times jab main call kar raha tha with queries about the database aur training schedules, toh unka response time surprisingly slow ho gaya tha. Ye consistency ki kami thodi disappointing hai, especially jab daily workflow par depend karte hain. Automatic updates bhi kabhi kabhi system ko thoda slow kar dete hain, aur phir mujhe support team ko contact karna padta hai, jo sabse zyada irritating hota hai. Dialer tool kaam karta hai mostly fine but kabhi kabhi call drop hone lagte hain bina reason ke, jisse frustration badh jata hai. Payment aur invoicing process smooth tha, sign-up ke waqt settings easily samajh aa gayi thi. Main yeh kehna chahta hoon ki tum dono cheezon ko dekho: support on the good side quickly helped initial steps mein, par consistently wo level maintain nahi kar rahe hain. Bas overall experience mix hai aur tumhe aware rakhna chahiye dono ki taraf.

    Jeevan ReddyAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support thoda mushkil hai, aur hours match nahi karte mere work time se

    Mujhe lagta hai support team ka timing thoda alag hai mere routine ke hisaab se, jis wajah se jab mujhe help chahiye hoti hai, tab unka response milna kaafi tough ho jata hai. Main kaafi baar try kar chuka hoon ki phone uthayen ya jaldi reply karen, par delays hote hain, jo frustration create karta hai. Shayad main work-from-home hours ke ilava contact karne ki koshish karta hoon, toh time zone mismatch parega, par fir bhi yeh dikkat hoti hai jab urgent doubts hote hain training ke during ya dialer setup mein. Thoda feel hota hai ki live support thoda flexible nahi hai working logon ke liye, jo kabhi distant call ya database issues ke wajah se aaraam se baat karna chahte hain. Anyway, main appreciate karta hoon ki kam se kam ek baar jab mila unhone help ki, par fir bhi yeh baar baar interrupts aur delays thoda problem create karte hain mera workflow mein.

    Aneesh KrishnanHaryana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was slow and answers unclear, frustrating experience

    Honestly man, I was hoping to get some quick guidance when I ran into issues with the dialer setup and the database syncing. But talking to support felt like shouting into a void. They took their time to respond, and when they did, the explanations were so vague I still didn’t understand what was going on. I know the training covers a lot, but when you’re stuck, you want something clear, not some complicated jargon that just adds to confusion. The one thing that worked okay was the invoicing process; it made sense and I had no problems there. Still, trying to get a simple answer about an update or a feature felt exhausting and honestly made me want to give up on using the software regularly. I don’t think I’ve felt this disheartened by customer communication in a while. The whole experience was really frustrating and made me question if I want to continue with it.

    Milind BhardwajTelangana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support-thodi mixed example, depends on app ka use

    Mujhe pehle lag raha tha ki telephonic support bahut straight-forward hoga with quick answers, par thoda alag experience mila. Jab main ne call kiya systematically to wait time achha tha, matlab unnecessary dang se nhi latkaya. Lekin jo jawaab diye gaye, wo har baar solve nahi kar paaye mera problem, especially jab database feature ka koi edge case tha. Dusri taraf, training sessions mein jo guidance thi vo clearer thi. Computer screen se batate hue details samajh aate the, lekin phone pe thoda patience rakhna padta hai. Waise support team friendly thi and was trying its best, bas powerfully complex queries ke liye zyadatar technical depth nahi thi unmein. To mujhe lagta hai agar initial setup or routine queries hain toh ye support acha rahega, par agar detailed technical cheezein chahiye toh shayad thodi problem hogi. So, agar aap thoda technical background rakhte hain, to ye system aapke liye sahi hai, otherwise thoda frustrating ho sakta hai. Overall, mixed experience tha, dono positive aur challenging.

    Ananya Jyoti DalviKarnataka, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support left me hanging but billing was clear at least

    I wouldn’t rely on support again given how frustrating my experience was. At first, I thought the telephonic support would help me set up the calling tools and database without much hassle. Instead, calls were often dropped or callbacks delayed for hours. This left me confused during onboarding and affected how quickly I could start using the software. On the upside, the billing and invoicing processes were pretty clear and consistent, which at least meant I knew what I was being charged. However, the lack of attention and responsiveness from support agents made me feel stuck, and I’m not sure I’d want to go through this again when using the service in the future.

    Gowri SenguptaManipur, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Ended up cancelling, not really fault of support

    I wasn't sure how to describe the support experience because it was kind of a mixed bag. On one hand, the support staff were generally polite and did respond when I reached out, which I appreciate. But the sequence in which they asked me to perform steps did seem a bit off. For instance, they suggested I update my database before fully explaining how the dialer interacts with it, which caused some confusion and wasted time on my end. Then later they asked me to check the software version, which felt like something that could have been covered earlier to avoid repeated back-and-forth. I guess the support process felt a little disorganized, like they were trying their best but without a clear step-by-step flow. Ultimately, I found it easier to pause rather than continue trying to resolve the issues this way. So while the outcome was that I stopped using the software for now, I can't say the communication was entirely ineffective. It’s just that the sequence of troubleshooting steps could do with some improvement to prevent users getting frustrated like I did. Hopefully they streamline it in the future for a smoother experience.

    Tushar BhallaUttarakhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy