1 out of 51 of 5Verified purchaseSupport and communication
Support left me hanging but billing was clear at least
I wouldn’t rely on support again given how frustrating my experience was. At first, I thought the telephonic support would help me set up the calling tools and database without much hassle. Instead, calls were often dropped or callbacks delayed for hours. This left me confused during onboarding and affected how quickly I could start using the software. On the upside, the billing and invoicing processes were pretty clear and consistent, which at least meant I knew what I was being charged. However, the lack of attention and responsiveness from support agents made me feel stuck, and I’m not sure I’d want to go through this again when using the service in the future.