Support took too long, would hesitate to ask again
Reflecting on my experience, the telephonic support was quite disappointing because my issue with the dialer software took far too long to get a proper response. When I initially contacted them, I expected relatively quick assistance given the service is meant to help with running remote workflows smoothly. However, the back-and-forth calls and emails dragged on for days without much progress. The communication felt very fragmented and unclear, leaving me uncertain if the problem was ever fully understood. It made me reluctant to try to reach out again if something else goes wrong, as the previous support experience was more draining than helpful. The ongoing updates to the software did not resolve my issues either, which added to the frustration. Overall, I’m not confident that support will be effective the next time I need help, and that has really made me re-evaluate using this product further given the essential nature of prompt assistance for remote work tools.