Support was slow and answers unclear, frustrating experience
Honestly man, I was hoping to get some quick guidance when I ran into issues with the dialer setup and the database syncing. But talking to support felt like shouting into a void. They took their time to respond, and when they did, the explanations were so vague I still didn’t understand what was going on. I know the training covers a lot, but when you’re stuck, you want something clear, not some complicated jargon that just adds to confusion. The one thing that worked okay was the invoicing process; it made sense and I had no problems there. Still, trying to get a simple answer about an update or a feature felt exhausting and honestly made me want to give up on using the software regularly. I don’t think I’ve felt this disheartened by customer communication in a while. The whole experience was really frustrating and made me question if I want to continue with it.