Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,198 published WFHI Reviews.

2,90,457 of 3,87,198 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,990 matching

Back to the start of the list
  • 5 out of 55 of 5Verified customerSupport and communication

    They broke it down so well, honestly told a friend it was super clear

    Honestly, chatting with the support folks was like catching up with a friend who just wanted to get you sorted out. They explained everything in a really straightforward way — none of the usual tech jargon that leaves you more confused. From how to use the calling tools and dialer to managing the database, they kept it light but made sure I understood how the software worked. I felt comfortable asking questions over the phone because they never made me feel rushed or silly for not getting something straight away. The automatic updates part sounded complicated at first, but they made it seem like no big deal, just background stuff that keeps things smooth. Plus, I got reminders about the next training sessions and clear instructions for signing up and making payments, so I never felt left in the dark. I really liked how casual and patient they were; it made the whole process less daunting and honestly pretty enjoyable!

    Smita MohantyHaryana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support staff explained everything clearly

    The support team did a solid job explaining the features to me. I felt like I could easily reach out whenever I had questions, and they were answered in a clear way. My only concern was that sometimes things felt a bit generic and missed addressing my specific queries directly.

    Esha KapoorGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    expected faster setup but the wait was notable

    At first, I expected to be fully set up in a day or two, given the digital nature of the software and training modules. However, it actually took a bit longer than I thought to get going. You did provide telephonic support, which was helpful in clarifying some points, but the overall process felt stretched out at times. The software itself was fairly intuitive once I got access, and the calling tools performed well during my use. Still, the invoicing and payment setup was slower than my initial impression suggested. I appreciated that updates were automatic since I didn’t have to intervene frequently, but the onboarding felt a bit less streamlined than it could be. I want to be clear that there’s value here, especially with the database feature fitting into my workflow nicely, but from where I stand, you might consider speeding up the early stages. That could really raise user confidence right from the start, especially because I was eager to dive in much sooner than I actually could. It was a bit of a patience test during the early phases of setup, and you might want to address that.

    Chandan BalanLakshadweep, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was chill mostly but waiting thoda jyada tha sometimes

    Honestly, when I was using WFHI’s support recently, I felt ki overall experience kaafi chill tha. They were easy to talk to on the phone and samjhaane mein patience bhi thodi zyada dikhayi thi, jo ki last time mujhe kaafi impress kiya. The dialer and database features mein jab kahin bhi problem aayi, toh generally mujhe jaldi se response mila, lekin haan, kabhi-kabhi thoda wait jyada karna padta tha, especially peak hours mein. Mujhe lagta hai ki thoda repetition bhi ho gaya during calls, kyunki mujhe apna case baar-baar detail mein batana padta tha, jo thoda boring ho jaata hai. Lekin overall, jo training aur onboarding sessions diye gaye the, wo bahut straightforward the, aur sign-up aur payment process bhi clear aur easy tha. Automatic updates ne bhala hua, kabhi bhi mujhe manually kuch karna nahi pada, which made things convenient. Support ke alawa, tools ka integration bhi kaafi smooth tha, aur thanks to priority assistance, jab zarurat thi toh unhone jaldi pick kiya. Would recommend if you can manage a bit of waiting and repetition during support calls.

    Darshan BadamiWest Bengal, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support ka database help tha sabse bada plus

    Mujhe lagta hai support ka ek hissa, jo database feature se related queries ko handle karta tha, wo bahut helpful tha. Jab bhi mujhe kisi bhi chhoti ya badi problem ki wajah se database ko update karne ya manage karne mein dikkat aayi, toh wo log effectively guide karte rahe. Mujhe sirf ek baar unka dashboard explore karte hue thoda issue aaya tha, lekin support ne patiently wo step explain kiya se mujhe kaafi asaani hui. Overall, main yeh kehna chahta hoon ki sabse zyada interference nahi hui, par jab zaroorat padhi toh database related support available tha aur samajhna easy ban gaya. Ye baat networking time mein kaafi useful rahi. Full marks nahi, par jo chahiye tha wo mil gaya.

    Alok UnnikrishnanGoa, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Clear communication but a minor hiccup

    I appreciated how the support team explained everything to me about setting up the calling tools and the database feature; they were really patient and detailed. The zoom training sessions helped clarify most of my doubts, and I felt well-guided through the onboarding flow. However, I did get a bit confused with one part regarding the automatic updates because the instructions weren't as straightforward as the rest. It took a bit of back-and-forth before I fully understood how updates would impact my workflows, which was a little frustrating given how smooth everything else was. On the bright side, telephonic support was generally accessible when I needed immediate help, and invoices were clear and arrived on time, making the payment process hassle-free. Overall, I think the combination of software ease and communication made me confident in using the platform, but some minor tweaks in phrasing or examples about updates could save new users like me from extra confusion. So, I'd say it's a solid experience with just a small area for improvement.

    Kanika ThomasAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support was helpful but process thoda scattered tha

    Support team se baat karna thoda tricky raha, kyunki unhone jo steps bataye woh kabhi kabhi logically align nahi karte lage. For example, pehle mujhe sign-up ke issues samajhne ko kaha gaya, phir train karne ke liye push kiya gaya jab main abhi tak access issue solve nahi kar paayi thi. Ye kabhi kabhi frustrating hota tha, especially jab ek problem ka solution dusre steps ke beech interrupt kar deta tha. Dialer aur database ke queries mein jawab milne par acchi baat yeh thi ki woh fairly quick the, aur patience ke saath samjhaate rahe. Lekin agar ye steps thoda better organized hote, toh experience smooth hota. Main ye samajh paayi ki overall support helpful tha, par thoda aur coordination chahiye tha taaki process zyada seamless lage.

    Charu GhoshHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Bhai, starting mein itna time waste hua, bilkul bore kar diya

    Yaar, sach bataun toh yeh WFHI support system se start karte hue mera experience bahut hi frustrating raha. Sabse pehle, main software set up kar raha tha, par onboarding mein itna time lag gaya ki main pareshaan ho gaya tha. Calls connect karne ka dialer function kabhi sahi se kaam nahi kiya, and jab maine support ko call kiya toh wahan response milne mein kaafi der hui. Support wale theek the, par lagta tha ki unko thoda training chahiye ji. Database ko integrate karne mein bhi kaafi confusion tha kyunki guide achhi taiyaar nahi thi. Automatic updates bhi apne aap aate rahe bina koi proper notice ke, to baar baar software freeze ho jata tha. Payment and invoicing process thoda simple tha, lekin itna time waste sabne mera patience khatam kar diya. Agar main apne dost ko bataun toh main sirf itna hi kahunga ki bhai, reasonable speed se start karna mushkil hai yahan. Bas yehi tha mera experience, improvement ki zaroorat hai definitely.

    Bimal BalakrishnanAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support time mere working hours ke bilkul bahar hai, isliye problem hui

    Mujhe support se help leni thi par wo hours mere kaam ke time se match nahi karte. Jab bhi issue aaya, ya toh phone band mila ya response bohot late hua. Main sochta tha ki support 24/7 available hoga, par aisa nahi tha. Ye ek bad experience tha kyunki jab software mein dikkat ai toh fatafat solution chahiye hota hai, aur jab available hi nahi mila toh frustration badh gaya. Mujhe laga tha ki telephonic assistance mere working hours mein easily milega, par yeh wala part sabse mushkil tha. Support ki timing mere liye fit nahi thi, shayad dusre log jinke timings alag hain unko theek lage. Overall, is aspect mein kafi kami mehsoos hui aur mera kaam affect hua iss wajah se.

    Paras RathiChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Yaar, starting it took way too much time - not worth it

    Mujhe laga tha ki main jaldi software use kar paungi par poora start karne mein bohot waqt lag gaya. Sabse pehle sign-up thoda confusing tha kyunki invoice details ko samajhne mein dikkat aayi. Phir training shuru karne ke liye bhi koi clear guide nahi mili, bas udhar-udhar se seekhna pada. Dialer feature theek hai par setup mein delays aaye. Support ko call kiya toh response time lamba tha, shayad 1-2 din bhi wait karna pada. Main chahti thi ki koi jaldi assist kare takki workflow shuru ho jaye. Database feature thoda intuitive lagta hai, par unki automatic update process already slow start ko aur delay kar rahi thi. Toh, overall agar doston ko bataun toh kehna padega ki ye experience thoda frustrating tha, especially jab mera time waste hua shuru mein. Agar kisi ko patience hai toh use kar sakta hai, par mujhe lagta hai ki better options market mein hain.

    Sushma ZachariahKerala, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy