Clear communication but a minor hiccup
I appreciated how the support team explained everything to me about setting up the calling tools and the database feature; they were really patient and detailed. The zoom training sessions helped clarify most of my doubts, and I felt well-guided through the onboarding flow. However, I did get a bit confused with one part regarding the automatic updates because the instructions weren't as straightforward as the rest. It took a bit of back-and-forth before I fully understood how updates would impact my workflows, which was a little frustrating given how smooth everything else was. On the bright side, telephonic support was generally accessible when I needed immediate help, and invoices were clear and arrived on time, making the payment process hassle-free. Overall, I think the combination of software ease and communication made me confident in using the platform, but some minor tweaks in phrasing or examples about updates could save new users like me from extra confusion. So, I'd say it's a solid experience with just a small area for improvement.