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4.0out of 5
Based on all 3,88,370 published WFHI Reviews.
2,91,311 of 3,88,370 reviews include a verification label.
Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.
Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.
78,212 matching
I had some issues initially, but the support team was very responsive. They listened carefully to my concerns and provided detailed guidance. This was comforting, and while I had to wait a little for initial responses, I felt valued.
Main WFHI ke support aur communication experience ke baare mein sach bataun toh mujhe usmein bohot frustration feel hua. Jab maine phone pe support li, toh response time bohot zyada tha; mujhe lagta hai ki poora din lag gaya unke issue ko understand karne mein. Jab finally baat hui, toh solution mile, lekin mujhe confident feel karne mein der hui ki mera problem sach mein solve ho gaya hai ya nahi. Har baar mujhe lagta tha ki main follow-up karna padega, aur jo information di gayi thi woh thodi vague thi. Software ki automatic updating mein bhi thoda issue tha, usne meri workflow ko impact kiya. Dialer feature properly kaam nahi kar raha tha kabhi kabhi. Sign-up aur invoice process mein koi dikkat nahi thi, lekin jab baat aayi real-time support ki, toh main disappoint hua. Mujhe lagta hai ki quality of support improve karni chahiye, warna time lagta rahega aur confidence kama hi hoga.
Main soch raha hoon ki support team itni der tak respond kyu nahi karti thi, yeh mujhe sabse zyada hairani mein dala. Jab main call karta tha ya messages bhejta tha, toh usually ek din ya do din se zyada intezaar karna parta tha, jo kaafi frustrating tha. Kabhi-kabhi lagta tha ki kisi ko meri problem samajh nahi aa rahi, aur main baar-baar wahi cheezein dubara samjha raha tha. Software ki updates toh automatically chalti thi, par jab baat aati thi communication ki, toh support waale woh expect kiya responsiveness nahi dikhate the. Thoda aur proactive approach hota toh shayad meri experience better hoti. Ab jab main pichla experience yaad karta hoon, toh lagta hai ki mujhe aur zyada patience aur time lagana pada jo mai shayad dobara nahi karunga.
I found the support and communication to be somewhat lacking in confidence by the end of my experience. While the telephonic assistance was accessible, the responses were often delayed or insufficiently clear, which left me with a lot of unresolved doubts. Although the training sessions attempted to cover the basics, I did not always feel properly guided through the onboarding process. On the plus side, I appreciated that the invoicing was mostly transparent and straightforward, which reduced one area of concern. However, the overall feeling was that support could have been more proactive and quicker in answering specific queries related to database management and dialer use. I would say that this lack of confidence in the communication impacted how efficiently I could use the software over time. I expected a more coherent and helpful support experience given the cost and promises, but sadly that was not fully met. I hope this aspect improves for future users as it would make a significant difference.
I have to say, dealing with your support and communication left me completely frustrated. At no point did I feel that things were clearly explained; every time I called, the responses were vague and left me more confused than before. The training materials were also disappointing in how they failed to clarify even the basic steps of using the dialer and managing the database. It felt like you were giving me instructions in a language I did not understand, with no one willing to slow down or make the process simpler. The side effect was that every stage of onboarding dragged on because I couldn’t figure out what to do next. Even the invoicing and payment explanations were unclear, and I constantly had to call again just to confirm details that should have been straightforward. I’m left feeling that you didn’t care much about my time or about making the software accessible. This whole experience felt disorganized and exhausting, making me question whether I’d want to engage with your services again.
Mere experience ke hisaab se initial setup mein jo ek baar ka kaam tha, wo kaafi clearly define tha aur main usse asaani se kar saka. Ongoing support mein maine yeh dekha ki kaafi efficiently telephonic aur email dono mediums se communication chal rahi thi. Mujhe laga ki ek baar jab setup clear ho gaya, toh uske baad continuous back-and-forth kam hua, aur agar kabhi issues aaye toh support team ne promptly response diya. Mujhe yeh bhi achha laga ki training sessions ke baad new updates ke liye mujhe baar-baar nahi pareshaan karna pada, jo ek achhi tarah ka arrangement tha. Process mein repetition kam thi aur samajhne mein koi problem nahi aayi. Invoice aur payment process bhi smooth tha, lekin main thoda cautious tha ki sab clear rahe. Overall, main keh sakta hoon ki setup ke turant baad jo lafda hota hai, wo bahut hade tak avoid kiya gaya aur communication professional thi jo mujhe help karti rahi throughout. Is wajah se main kaafi satisfied hoon ki ye service achieve hui apne goals.
Yaar, sabse pehle toh mujhe support process ko samajhne me thoda time lag gaya, jo thoda tiring tha. Matlab jo telephonic support diya jata hai, wo helpful hai but kabhi kabhi mujhe lagta hai ki apne aap kaafi cheezein figure out karni padti hain instead of getting direct answers. Jab maine software ke database feature ke bare me pucha, toh mujhe kuch generic instructions diye jo mera confusion puri tarah door nahi kar paye. Sign-up aur payment mein thoda clarity thi, but agar mujhe detailed guide milti toh accha rehta. Onboarding aur training ko bhi maine thoda self-taught approach se complete kiya because main turant proactive ho gaya. Dialer aur automatic update system kaafi acha hai, par agar support thoda aur responsive and clear hota toh main zyada confident feel karta apni usage me. Overall, mujhe lagta hai thodi extra mehnat ki zarurat thi understanding me aur agar future me thoda better detailed assistance mile toh main surely zyada smooth experience expect karunga.
Mujhe jab support ki zarurat hui, tab ki response speed bohot achha tha. Jaise hi maine issue report kiya, mujhe jaldi se help mil gayi. Haan, thoda repeat hona pada, par pata chala ki unka team pura focus karta hai samasya suljhane par. Overall, mujhe support ka level acha laga.
I tried repeatedly to find help through their support channels, but honestly, it was really difficult to locate the specific information I needed. The knowledge base seemed sparse and did not cover particular problems I faced with the dialer tool and database access. I spent several frustrating hours navigating the software without getting clear guidance. When I called the telephonic support, there was a long wait and the representatives I spoke with often gave answers that didn’t fully address my questions. It felt like they had scripted responses rather than solutions tailored to my issues. The onboarding process left me confused as well because the training materials were not detailed enough, and I couldn't easily reach anyone for follow-up. Even the invoice and payment system was not explained clearly upfront, which added to the stress. I was hoping for a smoother process and better communication, but instead it was quite a struggle to get started properly. Overall, I do not recommend relying on their communication or support if you want quick resolutions to problems. My experience was that it definitely did not work for me, and I ended up losing a lot of time trying to figure things out on my own or chasing unclear answers.
I often felt like I was on my own while using WFHI’s support resources. There wasn’t enough direct guidance available, so I had to troubleshoot many issues myself. On the positive side, the initial response from support was decent, but the overall lack of thorough assistance was disappointing. I wouldn't choose to go through this again.
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