Felt like a never-ending struggle with your support
I have to say, dealing with your support and communication left me completely frustrated. At no point did I feel that things were clearly explained; every time I called, the responses were vague and left me more confused than before. The training materials were also disappointing in how they failed to clarify even the basic steps of using the dialer and managing the database. It felt like you were giving me instructions in a language I did not understand, with no one willing to slow down or make the process simpler. The side effect was that every stage of onboarding dragged on because I couldn’t figure out what to do next. Even the invoicing and payment explanations were unclear, and I constantly had to call again just to confirm details that should have been straightforward. I’m left feeling that you didn’t care much about my time or about making the software accessible. This whole experience felt disorganized and exhausting, making me question whether I’d want to engage with your services again.