Unsure about the support despite some help
I found the support and communication to be somewhat lacking in confidence by the end of my experience. While the telephonic assistance was accessible, the responses were often delayed or insufficiently clear, which left me with a lot of unresolved doubts. Although the training sessions attempted to cover the basics, I did not always feel properly guided through the onboarding process. On the plus side, I appreciated that the invoicing was mostly transparent and straightforward, which reduced one area of concern. However, the overall feeling was that support could have been more proactive and quicker in answering specific queries related to database management and dialer use. I would say that this lack of confidence in the communication impacted how efficiently I could use the software over time. I expected a more coherent and helpful support experience given the cost and promises, but sadly that was not fully met. I hope this aspect improves for future users as it would make a significant difference.