Support delay ne mera kaafi time waste karwaya
Main WFHI ke support aur communication experience ke baare mein sach bataun toh mujhe usmein bohot frustration feel hua. Jab maine phone pe support li, toh response time bohot zyada tha; mujhe lagta hai ki poora din lag gaya unke issue ko understand karne mein. Jab finally baat hui, toh solution mile, lekin mujhe confident feel karne mein der hui ki mera problem sach mein solve ho gaya hai ya nahi. Har baar mujhe lagta tha ki main follow-up karna padega, aur jo information di gayi thi woh thodi vague thi. Software ki automatic updating mein bhi thoda issue tha, usne meri workflow ko impact kiya. Dialer feature properly kaam nahi kar raha tha kabhi kabhi. Sign-up aur invoice process mein koi dikkat nahi thi, lekin jab baat aayi real-time support ki, toh main disappoint hua. Mujhe lagta hai ki quality of support improve karni chahiye, warna time lagta rahega aur confidence kama hi hoga.