Support experience was frustrating and unhelpful
I tried repeatedly to find help through their support channels, but honestly, it was really difficult to locate the specific information I needed. The knowledge base seemed sparse and did not cover particular problems I faced with the dialer tool and database access. I spent several frustrating hours navigating the software without getting clear guidance. When I called the telephonic support, there was a long wait and the representatives I spoke with often gave answers that didn’t fully address my questions. It felt like they had scripted responses rather than solutions tailored to my issues. The onboarding process left me confused as well because the training materials were not detailed enough, and I couldn't easily reach anyone for follow-up. Even the invoice and payment system was not explained clearly upfront, which added to the stress. I was hoping for a smoother process and better communication, but instead it was quite a struggle to get started properly. Overall, I do not recommend relying on their communication or support if you want quick resolutions to problems. My experience was that it definitely did not work for me, and I ended up losing a lot of time trying to figure things out on my own or chasing unclear answers.