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Based on all 3,88,355 published WFHI Reviews.

2,91,305 of 3,88,355 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support was frustratingly slow and left me confused for days

    My experience with the support was not good at all. When I first faced issues while using the database feature, I called the helpline hoping to get clear guidance. However, the person on the phone seemed unsure and transferred me multiple times. Each time I explained the problem again, causing a lot of delay and frustration. Then, the promised callbacks didn’t happen on time, and I was left waiting without any updates. During this period, the automatic updates system made some changes that confused me even more because I wasn’t sure if those were related to my problem. By the time I managed to understand the steps through their emails, it was almost a week after I first reached out. Now I’m not confident that if a similar problem occurs, the support will be able to resolve it quickly or clearly. Overall, this left me feeling unsupported and quite annoyed with the whole process.

    Diya DasguptaArunachal Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Underwhelmed by support, not what I had imagined

    I had expected a much smoother and more responsive support experience, but unfortunately, that wasn’t the case. When I first reached out via phone support, I encountered significant waiting times before speaking with someone, which was frustrating. The representative was polite but seemed somewhat unsure about the database feature specifics, requiring multiple call transfers. Moreover, the follow-up on my queries didn’t happen as promptly as I thought it would, leading to delays in resolving issues related to the dialer tool functionality. The automatic updates also introduced unexpected glitches that I had to work around without much immediate assistance. On the positive side, the invoicing and payment process was relatively straightforward, with clear invoices getting generated without major issues. Despite this, the overall support experience did not match the expectations set during sign-up and training, making the whole engagement less efficient than I had hoped for.

    Nagesh Naveen MathurDelhi, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Mostly clear with minor hiccups

    The support was largely clear in explanations, which made my experience positive overall. However, there were moments when I wished things were explained a bit more thoroughly. Still, I would feel confident recommending it to someone looking for support.

    Aakash KapoorTripura, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Good day-to-day support but some delays still evident

    Having used the software daily for several weeks, I found that the telephonic support provided by the company generally upheld a high standard of responsiveness. Typical inquiries and minor technical issues were addressed promptly and with a reasonable degree of professionalism, which made regular usage considerably more manageable. Nonetheless, on certain occasions, I noticed that some calls suffered from longer wait times before assistance was rendered. Although this did not occur frequently, it was still noticeable and could potentially disrupt workflow in a busy remote environment. I also appreciated the clarity in communication during support conversations, as it helped clarify the various functionalities and troubleshoot concerns effectively. On the downside, there were moments when the automatic updates seemed to introduce minor glitches that required troubleshooting support once again, which was somewhat inconvenient. Despite these imperfections, the overall commitment to customer assistance was commendable and greatly aided my day-to-day experience. In the balance, the software's support infrastructure appears to be robust enough for sustained use, even if some improvements to reduce intermittent delays would be welcomed.

    Nishant InglePunjab, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    It was a bit overwhelming overall

    while i did receive some help, the order of steps in the support process felt jumbled. it was hard to follow along at times, which didn’t give me a great impression. just one clear section stood out positively amid some confusion.

    Arjun KumarKarnataka, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Puri tarah bekar rahi support

    Yaar abhi tak seriously soch rahi hu ki ye support system sahi se kaam karta hai bhi ki nahi. Jab bhi software use karne mein koi problem ayi toh unko call kiya, par har baar samjhane ko milti rahi ki mujhe repeat karna hoga. Ek baar toh dialer mein issue hua, support ne sirf thodi der ke liye bola wait karo, uske baad koi solution nahi mila. Database feature set karna chaha tha, lekin wo bhi bar bar ruk raha tha call ke waqt, support me koi response nahi. Downtime kabhi kam hua hi nahi. Invoicing ke baad payment process clear nahi tha, par support ne is baare mein kuch seriously help nahi ki. Pata nahi kis tarah day to day problems handle karte hain, mujhe toh pura lagta hai ye system mera time barbaad kar raha hai. Agar main aapse sach bolu toh, mujhe laga ye software mera kaam badhiya karega, par asli mein toh problem hi problem mili.

    Tejal SarafRajasthan, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    frustrated with slow support start, not what i hoped

    I felt pretty disappointed by how long it took to get proper support after signing up. I was ready to begin using the software but kept waiting on calls to connect with the team for setup assistance. The delay made me anxious because the onboarding process requires some initial hand-holding that I didn’t get quickly enough. Plus, the telephonic support itself was polite but slow to respond in those first crucial stages. This lag really affected my confidence in the service at the beginning, even though the actual software wasn’t bad once I got past that. Honestly, quicker response times would make it easier to recommend. It’s a shame because the product has potential, but early communication issues left me frustrated and a bit unsure moving forward.

    Prerna IyengarAndhra Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    The moment I realized I'd need your help again

    When I first contacted your telephonic support, it seemed like I was finally getting through to someone who could assist me effectively. The representative was patient and attentive, which gave me hope that my issue would be resolved smoothly. However, as the call progressed, I noticed the dialer had occasional lags that interrupted the flow of conversation, forcing multiple callbacks. On the other hand, I found the database feature quite user-friendly when I tried retrieving client contact details during the support call. Although your team was courteous and informative, some of the technical hitches made me aware that I’d likely need your assistance again soon. Overall, the mixed experience was a bit frustrating yet understandably typical when dealing with complex software. I appreciate the responsive communication but would like to see better stability in call handling. These observations make me cautiously optimistic but aware that my need for help is far from over.

    Pratik DaveDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Steps achhe the, sab kuch samajh aaya aasani se

    Jab main WorkFromHomeIndia ko call kiya unke telephonic support ke liye, toh mujhe jazbaat ke saath samajh aaya ki sab steps kaisa arrange hain. Pehle keval basic queries clear ki gayi, fir call dialer aur database ke advanced features par baat hui; iska sequence iss tarah se tha ki har cheez logically link hoti rahi. Support waale sincerely meri madad mein lage rahe aur mere doubts ko dhire dhire solve karte gaye. Jo bhi updates software mein hote rahe, unke explanations samajh mein aaye, jis se mujhe lagta hai ki naam sirf software ka nahi, support ka bhi simple aur effective hai. Billing aur invoices ke queries bhi clearly fix ho gaye, jo mujhe khushi deti hai. Pure experience mein, ye descriptive aur easy to use communication tha, jahan pehle confusion nahi tha. Mera overall feeling ye tha ki sab kuch systematic hai aur main khud ko help ke liye confident mehsoos karta tha. Isi wajah se mujhe laga ki ye pura process ekdum theek tha, har stage smoothly aage badh raha tha.

    Bhargav Pradeep SatheLakshadweep, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    It took a lot of back and forth

    Honestly, trying to get sensible support from them was more exhausting than I expected. I reached out for help with the dialer settings and followed the steps they told me to take, but it seemed like every time I called back the order of instructions had changed or they asked me to try things I'd already done. It wasn’t clear what the right next step should be because there wasn’t a consistent path laid out, just a series of disconnected suggestions. I get that troubleshooting this kind of software can be complex, and I appreciate that they didn’t just ignore my issues. But I found myself repeating explanations multiple times and waiting through hold music while they consulted each other, which felt like a waste of my time. The only thing I can say that was decent was that the support person did their best to stay polite throughout. Still, I expected a more structured approach, with clear steps that build on previous ones instead of jumping around randomly. This effort was too much hassle for the support I got overall.

    Tarun SodhiPuducherry, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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