frustrated with slow support start, not what i hoped
I felt pretty disappointed by how long it took to get proper support after signing up. I was ready to begin using the software but kept waiting on calls to connect with the team for setup assistance. The delay made me anxious because the onboarding process requires some initial hand-holding that I didn’t get quickly enough. Plus, the telephonic support itself was polite but slow to respond in those first crucial stages. This lag really affected my confidence in the service at the beginning, even though the actual software wasn’t bad once I got past that. Honestly, quicker response times would make it easier to recommend. It’s a shame because the product has potential, but early communication issues left me frustrated and a bit unsure moving forward.