It took a lot of back and forth
Honestly, trying to get sensible support from them was more exhausting than I expected. I reached out for help with the dialer settings and followed the steps they told me to take, but it seemed like every time I called back the order of instructions had changed or they asked me to try things I'd already done. It wasn’t clear what the right next step should be because there wasn’t a consistent path laid out, just a series of disconnected suggestions. I get that troubleshooting this kind of software can be complex, and I appreciate that they didn’t just ignore my issues. But I found myself repeating explanations multiple times and waiting through hold music while they consulted each other, which felt like a waste of my time. The only thing I can say that was decent was that the support person did their best to stay polite throughout. Still, I expected a more structured approach, with clear steps that build on previous ones instead of jumping around randomly. This effort was too much hassle for the support I got overall.