Support was frustratingly slow and left me confused for days
My experience with the support was not good at all. When I first faced issues while using the database feature, I called the helpline hoping to get clear guidance. However, the person on the phone seemed unsure and transferred me multiple times. Each time I explained the problem again, causing a lot of delay and frustration. Then, the promised callbacks didn’t happen on time, and I was left waiting without any updates. During this period, the automatic updates system made some changes that confused me even more because I wasn’t sure if those were related to my problem. By the time I managed to understand the steps through their emails, it was almost a week after I first reached out. Now I’m not confident that if a similar problem occurs, the support will be able to resolve it quickly or clearly. Overall, this left me feeling unsupported and quite annoyed with the whole process.