Underwhelmed by support, not what I had imagined
I had expected a much smoother and more responsive support experience, but unfortunately, that wasn’t the case. When I first reached out via phone support, I encountered significant waiting times before speaking with someone, which was frustrating. The representative was polite but seemed somewhat unsure about the database feature specifics, requiring multiple call transfers. Moreover, the follow-up on my queries didn’t happen as promptly as I thought it would, leading to delays in resolving issues related to the dialer tool functionality. The automatic updates also introduced unexpected glitches that I had to work around without much immediate assistance. On the positive side, the invoicing and payment process was relatively straightforward, with clear invoices getting generated without major issues. Despite this, the overall support experience did not match the expectations set during sign-up and training, making the whole engagement less efficient than I had hoped for.