Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,350 published WFHI Reviews.

2,91,301 of 3,88,350 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,212 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Needed some effort but support worth it

    I would say if you need help again, the support is there but getting there takes a bit of effort. When I first signed up, the invoice process wasn’t completely straightforward—I had to call twice and explain my issue before someone could resolve it. But once connected, the telephonic support team was thorough and explained the steps for using the dialer and managing databases clearly. The automatic updates didn’t cause any interruptions, which I appreciated. So while setting everything up needed some back and forth, the assistance was consistent once you got through. I wouldn’t hesitate to reach out for help again even if it takes some persistence.

    Ishaan JoglekarMaharashtra, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Itna mehnat lagti thi shuru karne mein

    Bhai, software aur training dono thoda complicated nikle jab main start karne laga tha. Pehle toh sign-up process jyada smooth nahi tha, kaafi der lag gayi invoice samajhne mein aur payment karne mein bhi dikkat hui thodi. Support se baat karna bhi aasaan nahi tha; kabhi call delay hota tha, kabhi samajh nahi aata ki bataye kya. Main samajh raha tha ki software apne aap update ho jayega, par emails se pata chala ki kabhi manual check karna padta hai, jo thoda time waste tha. Calling tools ka dialer bhi aise behave karta tha ki kabhi hang ho jata tha, kaafi frustrating tha. Database feature thoda useful tha, par integration mere workflow ke hisaab se perfect nahi tha. Onboarding mein bhi kuch steps repeat hone lage, confusion badh gayi. Finally, mujhe laga ki agar thoda quick aur clear support mile toh shayad jaldi ready ho jaunga, par yeh pura process main kaafi effort mangta tha aur lagataar support call karne par hi response milta. Matlab, software thik hai par start karne mein itna patience chahiye tha mujhe, sochta hoon next time toh kuch aur bhi try karunga, kyunki itna effort karte karte mera kaafi time waste ho gaya.

    Suresh MathurDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    support to tha par kaafi cheezein khud hi samajhni padhi

    Jab mai WFHI software use karne laga, toh mujhe laga support team se faida milega poore process mai, par mujhe zyada tar cheezein khud hi samajhni padhi. Sign-up process simple tha, par dialer aur database features ke liye training ko apna time dena pada. Support ke log call pe madad karte the, par kabhi kabhar speed slow thi. Ye baat alag hai ke automatic updates achhe se aate rahe, jis se naye features samajhna mushkil nahi hua. Invoicing clear thi aur payment processing bhi smooth rahi. Overall, mai kahunga ke agar tum thodi mehnat karoge samajhne mai, toh ye software kaafi faydemand hai. Haan, fir bhi mujhe lagta hai ki thoda aur proactive support milta toh better hota. Par mai definitely phir se try karunga aur mujhe yakeen hai ki agli baar sab cheezein jaldi samajh aayengi. Thoda time do, seekhne ki ichcha ho toh aise tools bahut madad karte hain.

    Gopal KakkarMaharashtra, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support didn’t click until much later

    Reflecting back on my experience with WFHI’s support, I realized that finding exactly what I needed was not as straightforward as I had hoped. Initially, when I tried reaching out for assistance on the dialer and database features, I found the responses a bit generic and not fully addressing my specific questions. It took multiple calls and some patience before I finally reached a support staff who understood the problem more deeply. That moment clicked for me only after I had spent some time navigating through various online resources and waiting on phone holds. The telephonic assistance then became more productive, but this positive shift came quite late in the process. I think the challenge was not the availability of support, but rather how tailored it was to my needs early on. Also, the automatic updates sometimes changed interface elements making self-help guides slightly out of sync. In the end, I was able to manage with the help but I wish the clarity and ease of accessing helpful guidance had been quicker. This delay slightly marred what would otherwise have been a smoother experience.

    Kiran CherianAssam, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    An okay fit for my hours, but some mismatch too

    I’d say the telephonic support and communication overall fit my hours decently enough, though it’s not perfect. The support team was generally available during the times I was active, so when I needed help I could usually get through without too much delay. Still, there were occasions when my work schedule didn’t align well with their support hours, and that was a bit frustrating. Also, some updates to the software came in at inconvenient times, meaning I had to pause work or adjust my flow. What worked well was the database feature and calling tools, which integrated smoothly into my daily workflow without requiring extra juggling. The invoicing and payment process was straightforward, and the sign-up flow made it clear what to expect next, which helped avoid confusion. I wouldn’t say the system is especially tailored to my hours, but it’s flexible enough to mostly accommodate them. Overall, the experience felt balanced — not perfect, but good enough to keep going without major disruptions or stress on my part.

    Chaitali Rekha GokhaleMizoram, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Not sure if I would try support again

    The support I received this time was different from what I had experienced with other software earlier. Some aspects of their communication were clear and they answered basics quickly, which was good. However, the depth of knowledge occasionally seemed limited compared to other services I have used before, causing me to doubt if they'd handle complex queries smoothly. The signing up and payment steps were straightforward enough, without any issues. Given these points, I am not convinced I would reach out for support again unless absolutely necessary. The experience was serviceable but not compelling enough to rely on frequently in my opinion.

    Hetal DesaiJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Sab kuch slow aur thoda jhanjhat bhara laga

    Main roz try kar raha tha settings ko samajhne ke liye, par start hone mein time zyada lag gaya. Support team se baat karne me bhi kaafi wait karna pada, jo frustrating tha. Wahi ek baat achhi lagi ke automatic updates ka feature kaafi smooth tha aur bina kisi rukawat ke software update ho jata tha. Lekin overall lag raha tha ki onboarding ke process mein thodi clarity aur tezi honi chahiye thi. Training materials ache the, par thode confusing labels the jo mujhe samajhne mein problem de rahe the. Dialer mein calling tools average the, kahi baar call connect hone mein delay hua. Database feature mein bhi thoda input karne mein dikkat aayi, data sync thoda slow tha. Payment process straightforward tha, invoices clear milti thi, ye part thik tha. Support ki telephonic help kaafi inconsistent lagi, kabhi turant response milta, kabhi nahi. Mujhe lagta hai team ko thoda training aur systems upgrade karne ki zarurat hai, takki naye users ko jaldi se setup karke workflow smooth mile. Abhi ke liye, main thoda disappointed hoon, par software ki potential ko maanna padta hai.

    Ashok LalAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ka mix scene, dono side matter karta hai

    Starting me toh thoda confusion tha jab support team se baat karta tha. Repeat karna padta tha kai baar apni baat, or kabhi wait bhi zyada hota tha. Par phir dheere-dheere samajh aa gaya ki complex questions pe thoda time lagta hai unko solve karne me. Overall daily interactions me jab unke dialer aur calling tools se problem ayi, unhone quick response diya. Kabhi kabhi lagta hai ke ek hi cheez baar-baar cover hoti hai zabardasti, jo thoda frustrating tha lekin samajh sakta hoon ki they try karte hain consistent answers dene ki. Agar communication thoda aur smooth ho toh perfect hota. Lekin jo positive baat hai woh ye ki generally vo available the jab bhi real working time me zarurat pari. Itna toh main kahunga ki daily use ke liye theek tha.

    Nachiket RathoreGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Issue fix hone mein thoda zyada time lag gaya

    Ek baar dialer mein problem aa gaya tha, aur main call support ko contact kiya. Support team ne zarur madad ki, lekin solution milne mein expected se zyada time laga. Main thodi confuse thi ki problem ko baar baar repeat karna padega ya nahi, kyunki har baar wait karna padta tha next update ke liye. Training mein toh sab clear tha, par jab real time mein issue aaya toh lagta tha ki communication ka flow itna smooth nahi hai. Main samajh rahi thi ki complexities hain, lekin thoda jaldi fix milna chahiye tha. Iske alawa main is baat par vapas aati hoon ki baaki features theek kaam karte hain, bas support ka response kabhi kabhi slow lagta hai jab problem ho jaye. Overall, software kaafi accha hai, bas thoda patience rakhna padta hai issues ke waqt.

    Hetal JosephKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support better than before, but could improve response speed

    I've used several remote workflow tools before trying WFHI, and I found their telephonic support to be a noticeable improvement. The team seemed more knowledgeable and communicated clearly, which made troubleshooting the dialer issues easier than past experiences. That said, the response time wasn’t always as quick as I hoped—it often required a follow-up call or two. The onboarding training was comprehensive, helping me get to grips with the software's features including the automatic updates and database usage. Sign-up and payment processes were smooth and less time-consuming compared to other platforms I've dealt with. Overall, the effort to get everything working was moderate; not completely effortless but definitely better than earlier services I relied on. My one reservation would be the sporadic delays in support responses, especially when working under tight time constraints. Still, the quality of communication itself was good, and I appreciate their sincere efforts to assist.

    Riddhi RaoTamil Nadu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy