Support better than before, but could improve response speed
I've used several remote workflow tools before trying WFHI, and I found their telephonic support to be a noticeable improvement. The team seemed more knowledgeable and communicated clearly, which made troubleshooting the dialer issues easier than past experiences. That said, the response time wasn’t always as quick as I hoped—it often required a follow-up call or two. The onboarding training was comprehensive, helping me get to grips with the software's features including the automatic updates and database usage. Sign-up and payment processes were smooth and less time-consuming compared to other platforms I've dealt with. Overall, the effort to get everything working was moderate; not completely effortless but definitely better than earlier services I relied on. My one reservation would be the sporadic delays in support responses, especially when working under tight time constraints. Still, the quality of communication itself was good, and I appreciate their sincere efforts to assist.