Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,288 published WFHI Reviews.

2,91,249 of 3,88,288 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,195 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerSupport and communication

    Support quality: Jo mila usse main waqar nahi hoon

    Mujhe WFHI ke support tak pahunchna itna asaan nahi laga jitna main expect karta tha. Website pe options aur help resources milte hain par sahi information dhundhna mushkil tha, jaise database aur dialer se judi problems ke solutions. Jo telephonic support maujood tha, woh bhi main expect karta tha usse jyada effective nahi raha, matlab na toh quick definite answers mile na hi transparent order tha ki next steps kya honge. Training sessions theek the par jab mujhe urgent issue tha, toh mujhe lagta hai time waste hua kyunki mujhe baar baar clarify karwana pad gaya. Sab mila ke main kehta hoon ki support ka experience waise tha jis se main khush nahi hoon because it lagta hai ki helpful hone ki koshish kam thi. Jo payment and invoicing process tha, woh formal aur theek tha but support wahi thoda weak tha.

    Angad Govind AnandArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Disappointing: Did not match what I was expecting at all

    I had higher hopes for the support and communication when starting with WFHI. The sign-up was okay, but when I needed help during setup, the responses were slow and often did not address my questions clearly. The telephonic support felt uncoordinated, and it did not give the kind of guidance I anticipated based on what I heard before buying. The training was basic and did not prepare me well to use the calling tools efficiently. Also, the automatic updates sometimes introduced glitches rather than improvements. Overall, the service and communication were not what I expected, leaving me frustrated after several attempts to get assistance. This was the main reason I struggled to get going smoothly.

    Damini WaliaManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Waise toh support theek tha, lekin kabhi kabhi click nahi hua

    Main support se baat kar rahi thi jab mujhe samajh nahi aa raha tha ki dialer ka setup sahi hua ya nahi. Initially toh lag raha tha ki sab smooth hoga, par kabhi kabhi connection weak lagta tha, aur mujhe baar baar follow-up karna padta tha. Doosri taraf, jab support team turant response di aur patiently mere doubts clear kiye, toh woh moment achha laga. Mujhe lagta hai ki next time bhi agar doubt hua toh main bina hesitation help maangungi, par clarity chahiye ki support hamesha itni fast milegi ya nahi. Thoda inconsistent lagta tha, par overall experience mixed tha. Training ke time pe bhi kuch features tunate hote the, toh shayad pace thoda slow hua. Lekin haan, sab mila ke kahungi ki support helpful thi jab mil gayi, warna struggle bhi kafi hua. Toh haan, next time bhi shayad support ko call karungi, bas speed thodi aur repeatability chahiye hogi.

    Charu SalviTripura, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    setup was largely a one-time effort, ongoing support left manageable

    My experience with support and communication started with the initial phases of setup, where most of the arrangement needed some detailed guidance. Once I passed those initial hurdles, the telephonic support shifted more towards occasional questions. The setup of the dialer and database integration required some back-and-forth with the team, but each time the assistance was clear and purposeful, so I didn’t feel stuck. Over time, I realized that while the foundation took some effort, the ongoing support was less frequent than expected. This meant most work was indeed one-off, and routine operations could proceed without much interruption. If any issue arose, priority assistance was reachable, and that helped keep things running smoothly in general. So overall, the outcome was that while initial communication was quite involved, the lasting workflow didn’t demand constant help, which I found efficient for my purposes.

    Angad AhujaGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support communication mein kuch unexpected surprises mile

    Maine initially socha tha ki jab bhi mujhe telephonic support ki zarurat padegi toh wo bilkul khud se samajh lega aur har baar instantly assist karega, par experience thoda different raha. Unka support system itna responsive nahi tha jitna ki main expect kar raha tha, kabhi kabhi solutions dene mein waise delays hote hain jo main nahi soch raha tha. Jo jo bhi queries maine raise kiya, usmein thoda repetitiveness dikha, matlab har baar har choti baat ko dobara explain karni padi, jo mujhe thoda frustrate karta tha. Lekin ek point toh dena padega, ki sign-up aur payment ke process mein clarity thi aur invoice timely mil gaya tha, wo duplicate nahi tha. Jo training material diya gaya, wo detailed tha par jab support line pe baat kar raha tha toh mujhe laga ki unka communication thoda limited aur predicted se kam tha. Main thoda aur efficient support expect kar raha tha ki, magar overall software ki functionality achhi hai bas thoda follow-up mein improvement chahiye.

    Aneesh YadavSikkim, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    I would not do it again because of how issues were handled

    When things started going wrong with the software, I found the support process frustrating. I reached out multiple times, explaining the issues in detail, but the responses were either delayed or didn’t address the problem directly. The telephonic support wasn't able to give me clear, step-by-step assistance which made resolving the faults slow. Automatic updates sometimes caused more confusion than fixes, particularly when the dialer stopped working temporarily after an update without any prior warning. There was no proactive communication about these glitches. Sign-up and payment went smoothly enough, but that didn’t outweigh the difficulties post-purchase. The training was brief and didn’t provide enough information to handle unexpected problems. I eventually stopped using some features because I wasn’t confident they were reliable. Overall, the communication felt reactive rather than proactive, and I can’t say I would choose WFHI again considering how my issues were handled.

    Farida Omkar PanickerAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    support was a bit lacking compared to what I was hoping for, honestly. the response times felt slow,

    support was a bit lacking compared to what I was hoping for, honestly. the response times felt slow, and clear communication was often missing. I've used other tools before that had much better support, so this was disappointing. there was one agent who helped me out well, so that's a plus. but overall, I don’t think I’d come back again.

    Dev AnandGujarat, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Setup matched expectations but ongoing help was key

    I expected the initial setup to require some effort, but what I didn't fully anticipate was the amount of ongoing assistance I would need. Setting up the software and dialing tools was fairly straightforward, and the training materials covered a lot upfront. However, after the initial launch, I found myself reaching out frequently to telephonic support for adjustments and clarifications. This was partly because some processes, especially related to the database and update management, could be a bit complex to manage alone. Fortunately, the support team was helpful and responsive each time I called. The one-off setup sealed the basics, but continued advice was necessary to keep everything running smoothly. Payments and invoicing went as expected; signing up did not waste time. I appreciate that the provider offers priority assistance which makes ongoing work less stressful. Comparing what I initially expected to what I got, I’m satisfied with the balance of independence and support. The software does what it promises, but users like me will benefit a lot from the persistent communication channels they maintain.

    Ameya Asif IngleMizoram, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Having dealt with several support teams before, I was surprised how much faster and more straightfor

    Having dealt with several support teams before, I was surprised how much faster and more straightforward WFHI's was. Usually, support calls drag on, with lots of back and forth and repeated explanations, but here the first call often sorted my queries. They seemed more familiar with the software's intricacies than those I’d used previously. What stood out was their patience despite my pushing a little. That said, the communication still wasn’t perfect—occasional delays did occur, and a few times the call dropped unexpectedly. Even so, the overall experience made me less wary about reaching out for assistance, which is something new for me based on past experiences with other software vendors. I’m cautiously optimistic about relying on WFHI’s support going forward, provided the few minor hiccups get ironed out.

    Sumitra RaneRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Frustrating overall, felt like going in circles

    First, I tried using the calling tools with the onboard training, but I quickly realized I needed more help. I contacted support, and the first person seemed helpful, walking me through some issues. Then, the next day, I faced a problem again and called back only to repeat myself to a different agent, who wasn’t fully up to speed. This cycle continued for almost a week, with delays in responses and inconsistent guidance. The automatic updates didn’t really help and actually added confusion at times. Eventually, I felt like I was stuck despite reaching out multiple times. It just felt like a frustrating loop with no clear resolution.

    Kamal BhallaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy