Support quality: Jo mila usse main waqar nahi hoon
Mujhe WFHI ke support tak pahunchna itna asaan nahi laga jitna main expect karta tha. Website pe options aur help resources milte hain par sahi information dhundhna mushkil tha, jaise database aur dialer se judi problems ke solutions. Jo telephonic support maujood tha, woh bhi main expect karta tha usse jyada effective nahi raha, matlab na toh quick definite answers mile na hi transparent order tha ki next steps kya honge. Training sessions theek the par jab mujhe urgent issue tha, toh mujhe lagta hai time waste hua kyunki mujhe baar baar clarify karwana pad gaya. Sab mila ke main kehta hoon ki support ka experience waise tha jis se main khush nahi hoon because it lagta hai ki helpful hone ki koshish kam thi. Jo payment and invoicing process tha, woh formal aur theek tha but support wahi thoda weak tha.