Disappointing: Did not match what I was expecting at all

Disappointing: Did not match what I was expecting at all

I had higher hopes for the support and communication when starting with WFHI. The sign-up was okay, but when I needed help during setup, the responses were slow and often did not address my questions clearly. The telephonic support felt uncoordinated, and it did not give the kind of guidance I anticipated based on what I heard before buying. The training was basic and did not prepare me well to use the calling tools efficiently. Also, the automatic updates sometimes introduced glitches rather than improvements. Overall, the service and communication were not what I expected, leaving me frustrated after several attempts to get assistance. This was the main reason I struggled to get going smoothly.