2 out of 52 of 5Unverified experienceSupport and communication
Frustrating overall, felt like going in circles
First, I tried using the calling tools with the onboard training, but I quickly realized I needed more help. I contacted support, and the first person seemed helpful, walking me through some issues. Then, the next day, I faced a problem again and called back only to repeat myself to a different agent, who wasn’t fully up to speed. This cycle continued for almost a week, with delays in responses and inconsistent guidance. The automatic updates didn’t really help and actually added confusion at times. Eventually, I felt like I was stuck despite reaching out multiple times. It just felt like a frustrating loop with no clear resolution.