Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,803 published WFHI Reviews.

2,90,889 of 3,87,803 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,091 matching

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support ke liye bahut zyada waqt laga

    Customer support se baat karne mein itna waqt lag gaya ki kabhi kabhi lagta tha ki mera issue solve hoga bhi ya nahi. Roz-roz ki daily use mein bhi software mein problems aate rahe, par unka solution milne mein der hoti thi, jis wajah se kaam ruk jata tha. Telephonic assistance mein clarity ki kami mehsoos hui, aur kai baar mujhe lagta tha ki mere problem ko seriously nahi liya ja raha. Although training session start mein theek tha, lekin baad mein daily workflow ke liye jo help chaiye thi wo milna mushkil tha. Database feature ko integrate karne mein zyada samay laga aur automatic update features se bhi kabhi-kabhi glitches aaye jo timely fix nahi hue. Itni der aur baar-baar follow-up karne ke baad bhi desired solution nahi mila. Main umeed karti hoon ki agar support process ko streamline kiya jaaye toh bahut fayda hoga.

    Suman KhannaJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ke liye thoda zyada effort lagana pada

    Mujhe lagta hai ki support team ne koshish ki, par mujhe baar-baar call karna pada aur thoda intzaar bhi karna pada unke response ka. Kabhi telephone se baat karte waqt clarity thi, kabhi nahi. Ho sakta hai mera problem thoda specific tha, isliye baar baar support ki zarurat padi. Training sessions theek thi, par agar training material thoda simpler hota, toh shayad waqt bacha sakti thi. Aage bhi help chahiye hogi toh thoda hesitation rahega, par ek baar phir try karungi support ko. Experience mixed tha, dono positive aur negative aspects the.

    Khushbu JadhavDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Quick replies but sometimes you wait longer than you'd expect

    The people behind the support were generally responsive which I liked. When I had questions about the dialer use or how the database features integrate with my workflow, they answered pretty fast most of the time. The sign-up and payment process were also smooth, which cut out a lot of usual anxieties. However, there were times when I had to wait a bit longer on the phone than I expected, especially during peak hours or for more complicated queries. That was a slight downside because I appreciate quicker turnarounds when I'm trying to solve something urgent. The automatic updates mostly worked without causing problems, but a couple of times they slowed me down slightly. So, while the support team was keen and generally quick, the response times could be more consistent. Still, I’m somewhat happy with how things went overall, balancing the faster responses with the occasional delays.

    Navya BhagatTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support was there but had to spend time figuring out many things myself

    Overall, I found the telephonic support to be generally helpful but there were moments where I had to resolve issues on my own due to limited guidance. For example, while setting up the database feature, the instructions from support provided basic direction but did not cover some of the specifics, requiring me to explore the dashboard myself. The dialer function worked fine but I encountered some minor glitches during calls that needed troubleshooting without immediate assistance. I appreciate the responsiveness when I did get through, but a more proactive walkthrough or detailed documentation would have reduced time spent figuring things out independently. The automatic updates ran smoothly in the background without interruption, which was good. So while support was adequate, the balance leaned more towards self-reliance in resolving problems. The payment and invoicing process was clear and straightforward, which made the initial onboarding simpler.

    Pranav ChaturvediAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support found quickly, helped within 10 minutes

    When I encountered an issue using the dialer feature, I reached out to WFHI support. The website's help section was easy to navigate and had relevant FAQ articles, but I preferred calling for a more direct approach. I called the telephonic support line and was connected to an agent within a few minutes. The support person listened carefully to the problem and suggested steps that solved the issue quickly. The call lasted about ten minutes total. They also guided me on how to access tutorial videos related to the feature for future reference. This made the whole experience efficient, and I felt the communication was clear with no jargon. The time spent obtaining the help was reasonable, and the support team delivered the information I needed without any delays or transfers. WFHI seems to have made sure users can get assistance promptly, which makes working with their software smoother over time.

    Satish TiwariRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Pehli baar mein sab theek laga, par thoda aur clear kar sakte the

    Jab maine WFHI ka support contact kiya, toh unki baatein samajhna mostly easy tha. Har option aur label fairly clear the, jaise dialer settings or database integration ke instructions straightforward mile. Lekin mujhe ek do jagah thoda doubt hua jab payment process ke terms bataye gaye; unka wording thoda elaborate ho sakta tha, taaki koi confusion na aaye. Support team patiently meri queries sun rahi thi aur explanations mein koi jaldi nahi dikhaya, jo achhi baat thi. Training bhi is tarah se design thi ki main bina zyada rukhe continue kar paayi. Main definitely dubara bhi wol support ya training lene ka sochungi, bas thoda aur user-friendly language mein labels aur instructions milen toh aur acha lagega.

    Meena ThomasMizoram, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support team bilkul up-to-the-minute, beginners ke liye best hai

    Mujhe support kaafi important lagta hai jab naya software try kar rahi hoti hoon, toh maine ye notice kiya WFHI ke telephonic support staff ka response time genuinely quick tha. Jab bhi main kisi dikkat se guzar rahi thi, chahe wo dialer ke integration mein ho ya database sync mein, woh log turant time nikal kar meri query samajhte the aur solution batate the, bina kisi delay ke. Waise toh main thodi si confusion mein aa jati thi initially, par jab bar bar unse baat kiya, toh mujhe lagne laga ki wo loyal support kar rahe hain, jo valuable hai beginners ke liye. Agar aap technical baatein nahi samajh pa rahe ho, toh ye team kaafi helpful rahegi. Lekin agar aap already experienced ho aur bas chhoti-chhoti cheezein chahiye, toh ye kahna mushkil hai ki yeh support service best rahegi ya nahi. Mere liye biggest takeaway tha responsiveness — baar-baar mujhe lagta tha ki inka patience aur listening skill hi sabse bada plus point hai. Isliye main kahungi ki agar aapko patience aur detailed assistance chahiye, toh ye platform support ke mamle mein bilkul suit karega.

    Sudha AgarwalTelangana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Overall experience thoda disappointing raha

    Maine support ko contact kiya jab dialer mein problem aayi par jawab milna kaafi slow tha, aur lagta tha ki samajh nahi rahe mere issue ko. Jab bhi support call karta tha, response polite tha par problem solve nahi ho rahi thi, is wajah se frustration badhta gaya. Mujhe lagta hai ki agar next time kisi madad ki zarurat padegi toh woh bhi shayad utni asaani se na mile. Training mein bhi kaafi cheezein clear nahi hui aur main jyaada khud se seekh raha tha. Payment aur invoice process thik tha, usme koi dikkat nahi aayi par support system thoda behtar hone chahiye tha. Abhi thoda doubt hai ki agla baar help milegi ki nahi.

    Pritam NayakWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support was slow but eventually managed solutions

    From my experience, the support team was not very prompt when I reached out with concerns. Responses came after a delay, sometimes more than I expected for the kind of issues I was facing. However, when I did get through, the communication was clear enough and they did address my problems eventually. I appreciate the effort but found the waiting times a bit frustrating, especially when it came to telephonic support. It felt like they had limited staff or resources, impacting the speed of assistance. I also noticed that I often had to explain my issue multiple times to different people which was a bit of a hassle. Although the support function ultimately served its purpose, the process wasn’t smooth. If I were to decide whether to engage again under similar circumstances, I would be hesitant mainly because of the delays and repeated explanations involved. That said, the software itself did receive automatic updates that improved certain features without needing support calls. But overall, the communication aspect left me unsure about relying heavily on the customer service team in the future.

    Indrajit Uday DalviPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Overall experience was a bit lacking

    Honestly, it felt like I was left to figure things out on my own. The support was okay, but not very proactive. I managed to get through, but I expected a bit more guidance.

    Rhea ShahTripura, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy