Quick replies but sometimes you wait longer than you'd expect
The people behind the support were generally responsive which I liked. When I had questions about the dialer use or how the database features integrate with my workflow, they answered pretty fast most of the time. The sign-up and payment process were also smooth, which cut out a lot of usual anxieties. However, there were times when I had to wait a bit longer on the phone than I expected, especially during peak hours or for more complicated queries. That was a slight downside because I appreciate quicker turnarounds when I'm trying to solve something urgent. The automatic updates mostly worked without causing problems, but a couple of times they slowed me down slightly. So, while the support team was keen and generally quick, the response times could be more consistent. Still, I’m somewhat happy with how things went overall, balancing the faster responses with the occasional delays.