Support was slow but eventually managed solutions
From my experience, the support team was not very prompt when I reached out with concerns. Responses came after a delay, sometimes more than I expected for the kind of issues I was facing. However, when I did get through, the communication was clear enough and they did address my problems eventually. I appreciate the effort but found the waiting times a bit frustrating, especially when it came to telephonic support. It felt like they had limited staff or resources, impacting the speed of assistance. I also noticed that I often had to explain my issue multiple times to different people which was a bit of a hassle. Although the support function ultimately served its purpose, the process wasn’t smooth. If I were to decide whether to engage again under similar circumstances, I would be hesitant mainly because of the delays and repeated explanations involved. That said, the software itself did receive automatic updates that improved certain features without needing support calls. But overall, the communication aspect left me unsure about relying heavily on the customer service team in the future.