Support was there but had to spend time figuring out many things myself
Overall, I found the telephonic support to be generally helpful but there were moments where I had to resolve issues on my own due to limited guidance. For example, while setting up the database feature, the instructions from support provided basic direction but did not cover some of the specifics, requiring me to explore the dashboard myself. The dialer function worked fine but I encountered some minor glitches during calls that needed troubleshooting without immediate assistance. I appreciate the responsiveness when I did get through, but a more proactive walkthrough or detailed documentation would have reduced time spent figuring things out independently. The automatic updates ran smoothly in the background without interruption, which was good. So while support was adequate, the balance leaned more towards self-reliance in resolving problems. The payment and invoicing process was clear and straightforward, which made the initial onboarding simpler.