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4.0out of 5

4 out of 5

Based on all 3,87,753 published WFHI Reviews.

2,90,859 of 3,87,753 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support easy mila par thoda aur detailed ho sakta tha

    Jab bhi mujhe support leni padti thi, mujhe sahi solution milna functional lagta tha. Unka telephonic support system pretty straight forward tha aur mujhe turant hi apne issues ke liye guide kiya gaya. Lekin kuch baar mujhe thoda basic faq section mein jyada detailed ya visually clear instructions nahi mil payi, jiski wajah se mujhe turant support use karna pada. Fir bhi overall, ye help ka process smooth tha, jahan se mujhe jo chahiye tha woh mil gaya. Training aur software updates ke baare mein bhi communication acha tha, agar thodi aur clarity hoti toh better hota. Hopefully future mein wo apne knowledge base ko expand karenge, par filhal mein bhi main us support se satisfy hoon kyunki unka quick response mujhe kaafi help karta hai.

    Navya Indrajit BiswasMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    support mein kuch chahiye tha jo nahi mila

    Mai toh socha tha ki jab dialer ya database setup karungi toh support thoda help karega jo ki nahi mila poora. Jab call kiya toh response thoda slow tha aur explanations samajhna mushkil tha. Thoda frustration hua kyunki mujhe lagta hai ki ye sab thoda easy hona chahiye tha jab software use kar rahi hoon. Training session bhi jyada clear nahi the, bas basic cheezein batai woh bhi thoda confusing. Haan, invoice aur payment system theek tha, usme koi problem nahi aayi. Par mujhe lagta hai next time bhi mujhe help ki zarurat padegi kyunki sab kuch itna smooth nahi tha jaisa socha tha.

    Sahana TyagiTamil Nadu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Pure setup kaafi smooth aur helpful laga

    Main support team se phone pe baat kar rahi thi during onboarding aur mujhe ek unique moment yaad hai jab unhone labels aur terms ko itne asaani se samjhaya ki samajh mein sab clear ho gaya. Software ke button labels aur instructions mujhe thode technical lag rahe they initial training me, par support ke explanation ne kaafi confusion door ki. Baaki communication thodi generic thi, par jo specific queries ki unka jawab acha mila. Automatic updates ke baad software ke navigation mein thoda sudhaar dikhne laga, jo pehle samajhna mushkil lag raha tha. Weekly calls aur training sessions bhi mostly helpful rahe, jaha doubts clear karne ka moka mila. Overall mujhe pura experience kaafi positive laga aur mujhe lagta hai ki agar labelings ko thoda aur simple banaya jaye toh aur bhehtar rahega.

    Upasana Leela VargheseMadhya Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    felt really helped by the team

    initially, i did have to figure some things out by myself, but overall support was quite good. unho ne jo bhi help ki, bachpan mein aisa support kabhi nahi mila. mujhe acha laga ki decisions lene mein mujhe akele nahi chhoda. pata nahi, shayad aur bhi comprehensive hota agar aur kuch points clear hote.

    Raja MehtaWest Bengal, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support me jo chahiye tha, wo missing tha

    Mujhe support bilkul helpful nahi laga, especially jab main apne queries leke call kar rahi thi. Telephonic support se confidence utna bana nahi, kyunki har baar lagta tha ki mere sawaalon ka proper jawab nahi mil raha hai. Training sessions me bhi jo bataya tha, wo practical problems me kaam nahi aaya. Calling tools aur database ko leke confusion zyada badh gaya jab updates aaye, jo kabhi kabhi software ko crash karwa dete the. Payment aur invoicing ka system bhi frustrating tha; invoice details clear nahi thi. Mujhe laga tha ki onboarding flow smooth hoga, par wo bhi adhura raha. Overall, ye software mere liye work nahi kar paya, support ke bina progress karna mushkil tha. Confident feel nahi karti thi end tak ki sab kuch thik ho jayega. Bahut kuch missing tha jo mujhe theek lagta agar hota toh main zyda relax feel karti.

    Maitri Tarun NayakSikkim, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support ke wait time ne thodi frustration badhai thi

    Mujhe lagta hai ki support team ka response time merese adjust nahi ho paya, kyunki main mostly raat ko kaam karta hoon jab shayad unka standard office hours khatam ho jata hai. Maine kabhi kabhi call kiya to thoda der se response mila, isse frustration badh gaya. Software to thik chal raha tha, aur database feature bhi theek tha. Dialer function cool tha magar jab issues aaye to suport call receive karne mein takleef hui. Payment aur invoice system smooth tha, koi dikkat nahi thi wahan. Basically, mujhe ye lagta hai ki agar support timing mera work hours ke according hota toh meri experience better hoti. Multiple times main same baat repeat kar raha hoon par ye sabse bada issue tha mera is service mein. Baaki mujhe WFHI ka software pasand hai par ye part better ho sakta tha.

    Vineet ShuklaPuducherry, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Roz thoda effort lagta tha, par support ready tha

    Woh kya hai na, jab main first time contact kar raha tha support se, toh thoda patience chahiye tha. Lekin uske baad jab daily basis pe use kar raha tha software toh response times better lag rahe the. Har din ke communication mein main yeh dekhta raha ki agar dialer mein koi bug hai toh support team usko jaldi fix karti thi. Phone par baat karte karte bhi kaafi clear samjhaya gaya ki database feature kaise use karu. Overall, thoda roz kuch na kuch effort lagta tha manage karne mein, lekin communication achhi thi, joh mujhe agle baar bhi help lene ka confidence deti hai.

    Pankaj MukherjeeChhattisgarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was okay but steps thoda ajeeb lage; phir bhi try karna chahiye

    Main jab WFHI ka support use kar raha tha, tab mujhe laga ki steps thode out of order the. Pehle sign-up aur payment process thik tha, invoice timely aaya aur system bhi samajh aane layak tha. Lekin jab main training and onboarding me gaya, toh mujhe laga ki labelings aur descriptions thode confusing the, jo clear nahi kar paaya ki next step kya hai. Phir jab dialer aur calling tools ko use karna start kiya, toh mujhe lag raha tha ki database integration better ho sakta tha. Support team ko call kiya toh unhone mujhe guide kiya, par kuch baatein repeat karni padin and mujhe lagta tha ki agar pehle hi clear roadmap diya hota toh behtar hota. Thoda patience rakhna pada, kyunki automatic updates ke baad things improve ho gayi, aur jo initial problem thi woh solve hui. Training material kuch jagah easy tha, par kuch jagah explanations ko thoda better hona chahiye. Overall, phir bhi main agar mujhse poocha jaye toh main dobara ye process karunga par expect thoda extra time aur effort lagane ka. Support aur communication ka sequence thoda hi inconsistent laga, but phir bhi faida hua.

    Vishal BhardwajMizoram, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support was helpful but some repeated explanations

    The support and communication experience with WFHI was on the whole positive, though I did notice a bit of repetition in the responses I received. When I called about how to use the dialer within the software, I had to restate some details more than once during the call. The hold times were reasonable overall and the telephonic support team seemed knowledgeable, which made it a smoother experience than I expected. I liked that priority assistance was available, although sometimes I felt I was repeating my questions, which took up more time than necessary. Despite that, the team clearly wanted to assist and made sure my issue with the database feature was resolved by the end. The automated updates did not disrupt my workflow and reinforced their ongoing commitment to service. Overall, it was a solid effort but just one small hiccup with the back-and-forth communication.

    Vinita BalanNagaland, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Broken cheezein handle karne mein genuine support mila, zaroor karti hoon dobara

    Jab software use karte waqt kuch problems hui, toh main soch rahi thi ki support lining up karega ya nahi. Lekin jo telephonic support mila, woh achha laga. Unhone meri problem ko jaldi identify kar liya aur guide karte rahe jab tak sab fix na ho gaya. Training ussi waqt mere liye helpful sabit hui jisse main dubara successfully workflow continue kar payi. Dialer feature mei jab glitch tha toh mujhe laga thoda time lega fix karne me, par team ne quickly response diya aur solution diya. Jo database syncing thi apne aap ho gayi without much interruption. Automatic updates bhi kaafi helpful sabit hui system ko smooth chalane mei. Invoice aur sign-up process simple tha, koi dikkat nahi hui. Experience ne mujhe confidence diya ki agar future mei bhi problems aayi toh support fast aur reliable milega. Isiliye main definitely dobara WFHI ka use karungi for managing remote workflows efficiently.

    Sonia ShettyOdisha, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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