Support was helpful but some repeated explanations
The support and communication experience with WFHI was on the whole positive, though I did notice a bit of repetition in the responses I received. When I called about how to use the dialer within the software, I had to restate some details more than once during the call. The hold times were reasonable overall and the telephonic support team seemed knowledgeable, which made it a smoother experience than I expected. I liked that priority assistance was available, although sometimes I felt I was repeating my questions, which took up more time than necessary. Despite that, the team clearly wanted to assist and made sure my issue with the database feature was resolved by the end. The automated updates did not disrupt my workflow and reinforced their ongoing commitment to service. Overall, it was a solid effort but just one small hiccup with the back-and-forth communication.