Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,228 published WFHI Reviews.

2,91,942 of 3,89,228 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,228 published

Back to the start of the list
  • 5 out of 55 of 5Verified customerSupport and communication

    jab support ne meri baat samjhi tab hi sab clear hua

    Mai pehle dusre software ka use karta tha jisme support experience itna smooth nahi tha. Wahaan pe queries ko samajhne mein kaafi time lagta tha, aur response bhi slow milta tha. Yahan tum logon ke support team ki baat hi alag hai. Jab maine call kiya toh pehle mujhe laga ki shayad yeh bhi wahi routine hoga par baat karte karte lag gaya ki tum log kitne attentive ho. Actual mein jab tumhari team ne meri problem ko samjha aur clearly explain kiya ki next steps kya hai, tab mujhe laga communication kaafi smooth ho gaya hai. Dialer bhi easy use hota hai, aur sath mein database se contact details milna fast hota hai. Overall jo pehle frustrating tha, ab usmein kaafi ease feel hota hai, ye sab tumhare support ki wajah se hai.

    Achal KurupGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Still stuck, and it’s really frustrating

    Honestly, man, getting started with this WFHI thing was a nightmare for me. I thought signing up would be easy, but it took ages before I could even get the software to open properly on my machine. I kept reaching out to support, and it felt like they were slow to respond or just giving me generic answers that didn’t fix the issue. By the time I was able to play around with the dialer and database features, weeks had passed. So, what’s the point if it takes that long? I expected an onboarding flow that would get me up and running quickly, but it just dragged. The automatic updates didn’t help either; sometimes the software wouldn’t work after updating, and calling for help was a challenge again. It’s like the whole system is stuck in limbo, and I’m still waiting to actually use it properly.

    Jayant Sanchita HegdeArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Onboarding felt slow and unresponsive

    Starting with the training and onboarding, I found the whole experience drawn out and frustrating. Initially, signing up was smooth, and I got the first access to the dashboard promptly. But as I moved through the software training sessions, I kept needing to call support repeatedly because the instructions weren't always clear. Each time I reached out, the wait on the phone was longer than I expected, and sometimes I had to explain my issue multiple times to different agents who did not seem fully aware of my situation. The software updates were automatic but occasionally caused confusion because there was no prior communication about what would change. Although I appreciate the effort of the support staff, their responsiveness felt inconsistent. Overall, the process felt sluggish and somewhat unresponsive, which made the learning curve steeper than it should have been. I can say that the database and call tools themselves seem fine, but getting fully started with them was a bit of a struggle and sapped a lot of my time.

    Uma PillaiHaryana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Training ke baad bhi clarity nahin mili

    Training start karte hi laga ki explanations thode unclear the. Bahut saare features jaldi seh explain kar diye gaye the, par samajhna mushkil tha. Onboarding mein database se related steps mujhe theek se samajh nahi aaye. Training ke content maine baar baar dekha par fir bhi kuch points pe confusion raha. Automatic updates ke effects clear nahi hue, matlab pata nahi chala ki kya change hua tha. Dialer ke kaam karne ke tareeke ko leke doubts bache rahe. Support ki call pe jo clarification mili wo bas partial thi. Payment aur invoice process clear tha, par software ka kuch part train karna accha nahi tha. Aisa laga ki thoda dhyaan diya jaye toh zyada madad milegi. To summarize, training ne kuch basics cover kiye but overall main comfortable nahi thi abhi tak software ko leke.

    Amala MalhotraAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support hours just don’t match my schedule, big problem

    I honestly found the support service very frustrating because their availability didn't fit my working hours at all. I usually begin my workday early morning, but when I tried to contact telephonic support for help with setting up the database feature, no one was available until much later in the day. That delay caused me to waste several hours trying to figure things out on my own, without success. Then I made multiple attempts over the next days, expecting a callback or at least an email, but the responses were slow and inconsistent. I even thought the automatic updates might have broken the dialer tool, but couldn't get precise guidance right away. Eventually, when I finally caught someone, the help was too rushed to address my full list of questions. So overall, I felt the support was mismatched with real user needs, especially for those working outside typical hours. Their system has potential but the communication side really didn’t work for me.

    Dhanush VarmaGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    slow start but invoice process was quick and error-free

    Honestly it took way too long before I could really get started using the software properly. The onboarding seemed simple but lots of hidden steps made things drag on more than I thought. Sign-up went okay but after payment I was waiting and waiting before getting clear info on how to actually set up the calling tools and database. And no regular updates on what stage things were at which got frustrating. The invoice process itself was pretty smooth without errors so that was a plus. I did find telephonic support a bit slow to respond sometimes which didn't help speed things up either. Hoped the whole thing would be more straightforward and fast but it felt like a lot of waiting and guesswork before I could do actual work. So for anyone who wants quick start I would say maybe dont expect too much speed. The ongoing updates did eventually clear things up but the initial sign-up to actually getting set up was messy.

    Saumya BhattacharyaTelangana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Confused par finally kuch sense bana training se

    Jab maine training aur onboarding start kiya, mujhe lag raha tha ki steps thode ajeeb lage. Kuch steps clear the, jaise ki software ke basic features ko samajhna, wo achha tha. Lekin phir jab dialer setup karna tha, thoda confuse hua kyunki order itna logical nahi tha. Pehle pehle mujhe laga onboarding flow well-planned hoga, par kuch instructions skip ho jate ya fir jo next step expect karte usse alag hota. Learnt kuch new things, especially database handle karna mushkil lagta tha initially without clear flow. On the other hand, automatic updates charity ho rahi thi smoothly bina kisi rukawat ke, ye achha laga. Training session thoda long tha, aur kabhi kabhi lagta ki repetition zyada ho raha hai. Lekin overall me soch raha tha ki agle baar agar dubara join karna pada toh shayad better samajhunga kyunki hands-on experience mila. Thoda aur polish karna ho onboarding ka sequence taaki naya user easily samajh paye. Despite these chhoti problems, training se thoda fayda hua aur basic tools se comfortable feel kar raha tha. Mushkil aur asaan dono cheezen mile, but ek combination tha jo confusing bhi tha, par hopeful bhi.

    Girish Satish DasTelangana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Took more time than expected to figure out sales process

    The sales and pre-purchase process took considerably longer than I had anticipated. While the initial sign-up and invoicing was relatively straightforward, I found that much of the product's capabilities and features were not immediately clear from the sales materials provided. I had to spend additional time experimenting with the software and reviewing training modules on my own to fully understand what I had purchased. The documentation could have been more detailed upfront to help me make an informed decision faster. Communication with the sales team was polite but often required follow-up to clarify specific points about the product's limitations and functionalities. The time invested in understanding the software before I could confidently use it was longer than I expected, which made the whole buying experience feel somewhat slow. Nevertheless, once I got past that, the software performed well for the tasks it was designed for. So while the purchase itself was easy, understanding what I was getting took work on my part and could be improved by providing more thorough guidance from the start.

    Savita MaheshwariTripura, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseBilling and payments

    Startup time longer than expected, but worth looking into

    I anticipated getting fully set up with WFHI’s billing and payments features relatively quickly, as I've seen software platforms with very streamlined sign-up and invoicing processes. However, this experience took longer than I initially expected. The onboarding required multiple steps of verification and configuration before I could process the first invoice, which slowed down the process more than I thought it would. Despite this, the billing system itself was comprehensive and detailed once operational. I found that the automatic updates and integrated training helped ease the learning curve along the way, though the initial delay could be frustrating for those wanting to get started right away. If you’re patient and willing to spend some time upfront, this package might work well, but anyone expecting an instant setup might want to factor in extra time.

    Hetal Sunanda DuttaMizoram, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSoftware and access

    Software mila, par access kaafi confusing raha

    Main WFHI ka software access karne ki koshish kar raha tha, par honest baat kahun toh mujhe kaafi confusion hua. Sign-up toh seedha tha, lekin jab main apna dashboard kholna chaha toh kai baar baar clicks aur menu search karni padti thi, aur mujhe pata nahi tha ki main kaunsa option choose karun. Kuch features jaise ki dialer aur calling tools ko locate karna mushkil raha, because layout thoda cluttered tha mere liye. Us taraf se dekhun toh automatic updates ne software ko thoda fresh rakha, par mujhe un updates ka impact samajhna tha, woh clear nahi tha. On the other hand, telephonic support se help lene ki koshish ki, jo thi helpful, par kabhi kabhi unke instructions mere liye over-complex lagte the. Payment process aur invoicing simple thi, bas software navigation itna straight nahi tha jitna main chah raha tha. To sum up, agar aap straightforward aur fast access chahte hain, toh main kahunga software thoda confusing lag sakta hai initially, aur time lagega samajhne mein.

    Darshan VasudevanNagaland, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy