Onboarding felt slow and unresponsive
Starting with the training and onboarding, I found the whole experience drawn out and frustrating. Initially, signing up was smooth, and I got the first access to the dashboard promptly. But as I moved through the software training sessions, I kept needing to call support repeatedly because the instructions weren't always clear. Each time I reached out, the wait on the phone was longer than I expected, and sometimes I had to explain my issue multiple times to different agents who did not seem fully aware of my situation. The software updates were automatic but occasionally caused confusion because there was no prior communication about what would change. Although I appreciate the effort of the support staff, their responsiveness felt inconsistent. Overall, the process felt sluggish and somewhat unresponsive, which made the learning curve steeper than it should have been. I can say that the database and call tools themselves seem fine, but getting fully started with them was a bit of a struggle and sapped a lot of my time.