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Based on all 3,89,170 published WFHI Reviews.

2,91,901 of 3,89,170 reviews include a verification label.

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WFHI Reviews

3,89,170 published

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  • 2 out of 52 of 5Verified purchaseBilling and payments

    Feeling frustrated because you delayed my start

    I was really looking forward to getting started, but your billing and payment process felt unnecessarily slow. It took ages just to get my invoice and payment confirmation sorted, which delayed my access to the software longer than it should have. I expected a smoother, faster start after signing up; instead, I was left waiting and wondering when I could actually begin using the calling tools and database features. Although I can’t say the invoicing itself was inaccurate, the overall time it took really created a negative impression. It was frustrating that your automatic updates and training could only start once all this was cleared up, so it felt like the whole onboarding was stalled. You need to rethink how fast new customers can be fully onboarded to improve the experience.

    Trupti LimayeAndhra Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Training was clear but sometimes repetitive and slow

    The onboarding training covered the basic steps for software setup and using the dialer effectively. I appreciated the clear instructions and how the training material highlighted essential features like the database and automatic update functions. However, some parts felt quite repetitive, especially when going over the same modules multiple times, which slowed down progress. Also, during onboarding, there were moments where I had to wait for responses from support before continuing to the next step, which delayed my timeline. The training did not really touch on some advanced tips or shortcuts that I expected, so I felt there was room for deeper content. Overall, the onboarding was sufficient to get started, but I was left wanting a bit more efficiency and less downtime in the process. The absence of advanced guidance was noticeable but might be acceptable for new users, just not for those looking to move faster.

    Vikas RamanathanMaharashtra, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSoftware and access

    Would I do it again? Mostly yes, with slight hesitation

    I found the software mostly responsive when accessing it on different devices, which made workflow management quite smooth. The people behind it were usually quick to help when I reached out, but sometimes responses took longer than expected which was a mild inconvenience. Setting up the system felt quite straightforward, and I appreciated the frequent automatic updates that kept things fresh without requiring manual downloads. However, I noticed occasional lag during peak times which slightly affected performance. Overall, the experience leans positive enough that I would likely choose this again, especially considering the helpfulness of the support team and the reliability of the software itself. The minor delays don’t overshadow the convenience that the platform offers in managing remote workflows.

    Ishaan ChandraLadakh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSoftware and access

    Labels and wording made it confusing, won't try again

    The software access was somewhat convoluted because many labels and terms used felt inconsistent and unclear. When I tried to navigate the dashboard, the wording didn’t always help me understand the functions quickly. Some buttons had ambiguous names, which caused delay in executing even simple tasks like managing calls or accessing the database. Onboarding instructions didn’t clear up these confusions effectively either. The sign-up and payment part was straightforward and the invoicing was okay, but the overall software felt not user-friendly enough in its terminology. Telephonic support failed to clarify these issues well, leaving me frustrated. I would be hesitant to go through this setup again given how much time was wasted figuring out basic navigation due to poor labeling.

    Smita ThomasTamil Nadu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Satisfied yet a bit unsure, mostly daily use was okay

    I was generally satisfied with the telephonic support after the initial set-up phase. One day, there was an unexpected glitch when the dialer stopped working mid-session, and I had to contact support. They were responsive that time, but other days were a bit inconsistent, with some delays in answering calls or resolving issues. The automatic updates usually happened seamlessly but sometimes caused minor interruptions. So overall, it felt okay for daily use, but the unpredictability in support response left me a little hesitant about fully relying on it for every task.

    Bimal KothariDelhi, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSoftware and access

    Work hours ke hisab se thodi adjustment achi lagi

    Main soch rahi thi ki software mera kaam ke ghanto ko thik se match karega, lekin mujhe thoda sa surprise hua jab maine realize kiya ke kuch features mera usual timing ka consideration nahi karte. Dialer thoda zyada active rehta hai jab main manually request karti hoon, par database usage mera din bhar distributed work hours ke liye utna flexible nahi laga. Is wajah se main apne typical routine ko thoda modify karna pada. Yeh adjustment easy tha, par expect nahi karti thi ki mujhe apni usual timings ko adjust karna padega. Support team se baat kar ke clarity mili ki automatic updates feature kuch flexibility laayege, par overall software mera time zone fully understand nahi karta. Yeh chiz thodi surprising thi, lekin main confident hoon ki agar aur customization options milte, toh work experience aur improve hota.

    Kashish ReddyAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    The support fit perfectly with my irregular hours

    I found that when I reached out to telephonic support during my unusual working hours, the assistance was genuinely helpful. Normally, many services have fixed support hours that don’t align with remote work’s flexibility, but here the staff was available at times I needed them most. I tried a few different queries related to updating the call database and tweaking my dialer settings, and each time I got answers that helped me adjust things without delays. The communication felt personal rather than automated, which made the experience better. Overall, the support matched my work schedule nicely, letting me fix issues without having to wait for regular office hours to start.

    Charu ReddyBihar, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerTraining and onboarding

    Troubleshooting in training could be better

    When I started the training modules, I was hopeful that they would be comprehensive enough to handle different situations, including when something went wrong. However, I found that when I encountered a technical glitch during the onboarding flow, the system did not guide me well on how to resolve it. I felt a bit stuck and unsure about what step to take next as the prompts were not very clear or helpful. I reached out to telephonic support, and although they were polite, the response felt slow and not very informative over the phone. This made me question how well the onboarding process accounts for unexpected problems. The software itself seemed promising, but this aspect of the training left me frustrated and uncertain. I am still trying to figure out a way to get past that initial hurdle because without better troubleshooting support, it’s been a struggle.

    Ruchi VaidyaMadhya Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerTraining and onboarding

    nahin samajh aaya jab tak thoda zyada chale software

    Main soch raha tha ki training mujhe help karegi jaldi se sab samajhne mein, par actually jab tak maine thoda use kiya nahi tha tab tak mujhe waisa feel nahi hua. Instructions kuch aise the jo thoda confusing lagte the, dialect thoda alag tha jo expected nahi tha. Dialer aur database ko setup karte waqt jahan mujhe laga easy hona chahiye, wahi pe bar bar rukna pada. Mujhe laga ki shayad thoda aur practical example dena chahiye tha training mein jo directly mera kaam relate karta. Phone support se baat ki, jo fine tha but woh bhi kuch baar thoda generic lagta tha. Fir bhi ek achhi baat ye thi ki payment aur invoicing ka process clearly explain kiya gaya tha, jisme koi dikkat nahi aayi. Overall training experience waisa nahi tha jaisa maine socha tha, but jab thoda software use karne laga toh dheere dheere meri understanding badhi. Fir bhi, pehla impression thoda disappointing tha kyunki sab realistic nahi tha.

    Nachiket MohanWest Bengal, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    Phir bhi try karungi, lekin with caution

    Maine software ko sign-up ke baad use karna start kiya, par problems bhi aaye. Onboarding ke dauraan kuch steps smoothly chale, jaise database se contacts integrate karna, lekin calling tools thode confusing the. Support team se contact kiya, toh unhone help ki par response thoda slow tha. Dialer kabhi baar me hang hua, jis se frustration hua. Automatic updates ne kuch features improve kiye lekin wo updates ka notification clear nahi tha, isliye mujhe pata chalne me time laga. Payment aur invoicing process simple tha, koi dikkat nahi hui. Trainings ke modules clear the, lekin thodi aur practical examples hone chahiye the. Overall, kuch cheezein acha kaam karti thi aur kuch thik nahi thi, isliye rating main 3 de rahi hoon. Agli baar bhi social workflows ke liye software use karungi par shayad thoda aur research karungi aur ready rahungi ki har cheez perfect nahi hogi.

    Gunjan MohantyHaryana, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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