Troubleshooting in training could be better
When I started the training modules, I was hopeful that they would be comprehensive enough to handle different situations, including when something went wrong. However, I found that when I encountered a technical glitch during the onboarding flow, the system did not guide me well on how to resolve it. I felt a bit stuck and unsure about what step to take next as the prompts were not very clear or helpful. I reached out to telephonic support, and although they were polite, the response felt slow and not very informative over the phone. This made me question how well the onboarding process accounts for unexpected problems. The software itself seemed promising, but this aspect of the training left me frustrated and uncertain. I am still trying to figure out a way to get past that initial hurdle because without better troubleshooting support, it’s been a struggle.