Labels and wording made it confusing, won't try again
The software access was somewhat convoluted because many labels and terms used felt inconsistent and unclear. When I tried to navigate the dashboard, the wording didn’t always help me understand the functions quickly. Some buttons had ambiguous names, which caused delay in executing even simple tasks like managing calls or accessing the database. Onboarding instructions didn’t clear up these confusions effectively either. The sign-up and payment part was straightforward and the invoicing was okay, but the overall software felt not user-friendly enough in its terminology. Telephonic support failed to clarify these issues well, leaving me frustrated. I would be hesitant to go through this setup again given how much time was wasted figuring out basic navigation due to poor labeling.