Feeling frustrated because you delayed my start
I was really looking forward to getting started, but your billing and payment process felt unnecessarily slow. It took ages just to get my invoice and payment confirmation sorted, which delayed my access to the software longer than it should have. I expected a smoother, faster start after signing up; instead, I was left waiting and wondering when I could actually begin using the calling tools and database features. Although I can’t say the invoicing itself was inaccurate, the overall time it took really created a negative impression. It was frustrating that your automatic updates and training could only start once all this was cleared up, so it felt like the whole onboarding was stalled. You need to rethink how fast new customers can be fully onboarded to improve the experience.