Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,111 published WFHI Reviews.

2,91,863 of 3,89,111 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,111 published

Back to the start of the list
  • 5 out of 55 of 5Verified customerSales and pre-purchase

    Thoda aur clarity chahiye tha process mein

    Maine software ke liye sign-up karte waqt socha tha ki sab smooth hoga, par thodi si confusion hui jab payment mein kuch gadbad ho gayi thi. Jab maine support ko call kiya toh wo log thoda der mein response diye, aur woh bhi telephonic support bahut samajhdaar tha. Upgrade aur updates automatic hone ki wajah se mujhe baar-baar manual check nahi karna pada, ye toh achha tha. Lekin, mujhe lagta hai ki thoda aur clear instructions hone chahiye the onboarding ke dauran, khaaskar jab koi problem aaye toh kya karna hai. Software ki database feature mera kaam aasaan banata hai par kabhi kabhi dialer mein thodi delays hui jo thoda frustrating thi. Lekin overall mujhe lagta hai ki agar thodisi aur easy guidance hoti toh mujhe jyada confidence hota use karne mein. Main toh kahti hoon ki agar aise particular cheezon par dhyan diya jaye toh ye system kaafi effective ho sakta hai sare workflow ke liye.

    Roshni BhallaChandigarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    The onboarding just never clicked for me

    I found the training and onboarding process extremely frustrating and time-consuming because most of the content seemed vague or poorly explained. I had to figure out a lot of the software steps on my own without clear guidance or prompts, which delayed my progress considerably. While some parts of the training were somewhat helpful, the lack of structured explanations meant I often felt lost trying to understand the workflow. It was a challenge to connect the dots between modules, and the onboarding never truly 'clicked' for me. I expected a more intuitive onboarding experience or at least some consistent support during those critical first moments.

    Sunita SubramanianDelhi, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerTraining and onboarding

    More effort needed than I expected to get settled

    My initial experience with the training and onboarding process took more effort than I anticipated. While the tutorials are present, the responsiveness of the support team left something to be desired. It often took multiple days to get clarifications on certain workflow setups, which slowed down my progress significantly. The software itself, particularly the dialer and calling tools, work well once configured, but getting to that point required persistent follow-ups. I found that while the onboarding materials covered various aspects including database management and invoicing, some explanations were unclear, and getting someone on the phone to walk me through things was slow. Automatic updates didn’t always come with detailed notes, leaving me wondering about changes impacting my setup. On the plus side, the invoicing process was handled clearly with prompt status updates, and once the basics were sorted, the system ran reliably. Still, the overall time and effort I had to invest to feel comfortable were more than I expected initially. I believe the software has potential, but the onboarding experience could be smoother and the support more immediately responsive to make the initial days less stressful.

    Alok SardesaiUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Surprised by how onboarding fit my hours

    When I started with the training and onboarding, I wasn’t sure how well the schedules and content would align with my actual working hours. Interestingly, I found that the timing was surprisingly flexible, allowing me to go through modules at my own pace within the hours I could allocate. The training covered important parts like the dialer and database effectively, but I did notice that some sessions felt a bit rushed when I tried to complete them in shorter time slots. On the positive side, the software’s automatic updates and ongoing enhancements mean that the interface improves gradually, which helps reduce repeated training needs. I was a bit surprised by the way the onboarding allowed me to balance my schedule rather than forcing rigid hours. However, I also wish there had been a little more support specifically tailored to times when I was logging on later in the day. All in all, my experience was a mix of convenience and minor challenges, but I would consider repeating this training as long as the flexibility remains. The method of onboarding and training certainly fits many work routines, though I expect it could benefit from slight tweaks to better accommodate variable hours and pacing preferences.

    Abhay SainiKerala, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerTraining and onboarding

    The onboarding took much longer than my previous experiences

    I had used other similar platforms before, and honestly this training and onboarding did not compare well. The modules felt outdated and less interactive than what I had been used to, which made the learning process slow and sometimes confusing. The expected time to understand how to use the software was underestimated on their end. The process dragged on, making it tiring to stay engaged. Automatic updates were a source of disruption rather than help, as they often required me to relearn parts of the interface. The dialer and database features did not integrate smoothly with the training materials, causing additional frustration. Though telephonic support was available, it often took long to connect and didn't fully address all my concerns. Payment and invoicing were okay, but not enough to outweigh the negatives during onboarding. Overall, I found it to be a less efficient experience than I expected based on my previous use of similar systems.

    Purnima ShenoyHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Frustrated with unclear support communication

    Reflecting back on my experience with the telephonic support, I can honestly say it was quite frustrating due to the lack of clarity. Even after several calls, the explanations I received were vague and often left me more confused about the software’s features and billing process. I was hoping for clear, step-by-step guidance, especially with onboarding and using the database effectively, but that rarely happened. While I acknowledge the team was polite and seemed willing to help, the communication sometimes felt rushed or scripted, which did not address the real issues I faced. Looking back, it feels like better training on their part to explain things clearly might have reduced that stress. It left me hesitant to reach out again, even when I needed assistance. That uncertainty overshadowed the otherwise well-designed software and payment system.

    Nandini MehraWest Bengal, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Good steps first, but then it got mixed up

    The software access process started off pretty logically. The initial sign-up and onboarding felt straightforward with clear instructions to get started. I liked how the basic features were introduced in a step-wise manner, letting me get familiar gradually. However, as I progressed, the order of tasks seemed less organized. Some steps required going back and forth which felt a bit confusing and disrupted the flow. It seemed like the software wanted me to explore multiple modules simultaneously without clear indication which to prioritize first. This affected my efficiency in understanding the features like the dialer and database integration. The automatic updates added to this by changing things with little notice, so I had to adjust to new layouts mid-use. Generally, the starting phase was promising with an intuitive approach, but the hassle in later steps made the experience uneven. The sign-up and invoicing parts worked smoothly, and payment was straightforward which I appreciated. Overall, the journey wasn’t seamless but did give me a decent understanding of functionality through trial and error. With a more sensible sequencing, I believe the software’s potential could really shine through for new users needing a clean flow of learning.

    Arnav KakkarWest Bengal, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Pretty good but labels could be clearer

    I was exploring the sales and pre-purchase information, and while most of the wording made sense, there were some parts where I found the labels a bit unclear. It took me a few moments to figure out exactly what feature or section a particular label referred to. The sign-up instructions themselves were straightforward, but when trying to understand pricing or service descriptions, some terminology felt a bit generic or overlapping. I think they could benefit from slightly clearer wording to help users like me get a faster grasp without second-guessing. Overall though, the process was fine, and I was able to complete it without major confusion, so it wasn't a deal breaker by any means.

    Lalit ShanbhagTripura, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    It clicked when support walked me step-by-step

    I appreciated that the support team guided me through the process in a sensible order, which really helped when setting up the calling tools and dialer. The step-by-step instructions made tough tasks easier to understand, and I could follow along without much confusion. My only small reservation was that some details were a bit rushed, and I wished they had spent more time explaining a couple of the database features. Still, the overall experience of support communication was positive and well-organized. That moment when the pieces started to fit together thanks to their clear guidance really stood out for me.

    Arun BehlRajasthan, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Frustrated with support and communication

    I had high hopes switching from the old system I used before, but honestly, this software just did not work well for me. The biggest problem was always communication support—whenever I called or raised a concern, I felt like I was talking to a wall. One specific time, after trying to get the dialer to sync properly with the outbound database, the support team kept giving me vague replies that didn't solve the issue. I was stuck for days unable to use the calling tools effectively. Onboarding felt rushed and nowhere near the smooth experience I remembered from previous platforms. Even the automatic updates seemed to introduce more bugs than fixes. I kept hoping things would improve, but the telephonic support was always inconsistent, sometimes unreachable when I needed urgent help. The invoicing and payment process was straightforward enough, but that was the only part that didn’t add to my frustration. In total, I can say this wasn't a satisfying experience for me compared to what I'd used before, and I feel stuck with software that doesn’t meet my needs efficiently or with enough reliable support. The process of getting through the onboarding was tedious, and the software’s daily functionality fell short of expectations. I’m disappointed, especially given how floating features promised ease but didn’t deliver. The lack of dependable support really spoiled everything, and I don’t intend to use this again.

    Tanmay NarayananGoa, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy