Frustrated with support and communication
I had high hopes switching from the old system I used before, but honestly, this software just did not work well for me. The biggest problem was always communication support—whenever I called or raised a concern, I felt like I was talking to a wall. One specific time, after trying to get the dialer to sync properly with the outbound database, the support team kept giving me vague replies that didn't solve the issue. I was stuck for days unable to use the calling tools effectively. Onboarding felt rushed and nowhere near the smooth experience I remembered from previous platforms. Even the automatic updates seemed to introduce more bugs than fixes. I kept hoping things would improve, but the telephonic support was always inconsistent, sometimes unreachable when I needed urgent help. The invoicing and payment process was straightforward enough, but that was the only part that didn’t add to my frustration. In total, I can say this wasn't a satisfying experience for me compared to what I'd used before, and I feel stuck with software that doesn’t meet my needs efficiently or with enough reliable support. The process of getting through the onboarding was tedious, and the software’s daily functionality fell short of expectations. I’m disappointed, especially given how floating features promised ease but didn’t deliver. The lack of dependable support really spoiled everything, and I don’t intend to use this again.