The onboarding took much longer than my previous experiences
I had used other similar platforms before, and honestly this training and onboarding did not compare well. The modules felt outdated and less interactive than what I had been used to, which made the learning process slow and sometimes confusing. The expected time to understand how to use the software was underestimated on their end. The process dragged on, making it tiring to stay engaged. Automatic updates were a source of disruption rather than help, as they often required me to relearn parts of the interface. The dialer and database features did not integrate smoothly with the training materials, causing additional frustration. Though telephonic support was available, it often took long to connect and didn't fully address all my concerns. Payment and invoicing were okay, but not enough to outweigh the negatives during onboarding. Overall, I found it to be a less efficient experience than I expected based on my previous use of similar systems.