More effort needed than I expected to get settled
My initial experience with the training and onboarding process took more effort than I anticipated. While the tutorials are present, the responsiveness of the support team left something to be desired. It often took multiple days to get clarifications on certain workflow setups, which slowed down my progress significantly. The software itself, particularly the dialer and calling tools, work well once configured, but getting to that point required persistent follow-ups. I found that while the onboarding materials covered various aspects including database management and invoicing, some explanations were unclear, and getting someone on the phone to walk me through things was slow. Automatic updates didn’t always come with detailed notes, leaving me wondering about changes impacting my setup. On the plus side, the invoicing process was handled clearly with prompt status updates, and once the basics were sorted, the system ran reliably. Still, the overall time and effort I had to invest to feel comfortable were more than I expected initially. I believe the software has potential, but the onboarding experience could be smoother and the support more immediately responsive to make the initial days less stressful.