Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,85,695 published WFHI Reviews.

2,89,369 of 3,85,695 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,681 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    No complaints about the support at all

    Honestly, I can just say the support over the days has been quite reliable. It’s not flashy or showy but it’s there consistently. I’ve called a couple of times, once or twice in a week, generally for clarifications on using the dialer feature or organizing the database. Each time the person on the line took some time, listened patiently, and explained things in a way I could understand without making me feel rushed. The updates that come automatically haven’t caused me any issues either, which is a relief because I’m not too fond of sudden changes. The way the support team keeps in touch with reminders or checks in if I face problems is subtle but appreciated. It’s the kind of ongoing help you don’t always think about until you realize it’s not there and then you miss it. So to put it plainly, the telephonic support and the general communication side of things were good enough for me to keep using this software without feeling stuck or left in the dark. I guess that’s the most important thing when relying on remote workflow tools.

    Tara MishraBihar, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Took more calls than I thought, but thorough support was great

    I definitely would reach out to WFHI support again if needed because their help made a big difference. At first, I thought I’d get by mostly on my own after onboarding, but I found that some features, especially around the automated updates and the database interface, needed some clarification that only a knowledgeable person could provide. The support was available by phone, and although it took a few calls to address all my questions, each interaction was efficient and friendly. What stood out was how the agent actually walked me through the dialing process on the software, which helped me feel more confident. It wasn’t instant, it required a couple of tries, but each time the support was patient. Overall, the effort on both sides was worthwhile. I appreciate knowing that the support is there for future help as well, making me comfortable continuing to use the platform without frustration.

    Pratik KamathAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support Timing Theek Tha, Par Kabhi Kabhi Delay Bhi Hua

    Main initially expect kar raha tha ki support har waqt mere kaam ke hours ke hisaab se available hoga, especially jab din bhar remote kaam kar raha tha. Waise toh support team responsive aur helpful thi, unhone meri queries ka jawab diya timely. Lekin kabhi kabhi mujhe lagta tha ki actual support availability us timing se thodi different thi jo maine expect ki thi. Kahi baar raat ke time call karne par bhi support mil gaya which was good, lekin kisi din thoda slow response bhi mila. Isliye main is baat ko appreciate karta hoon ki unka telephonic assistance genuine tha par agar exact timing pe support mile toh aur accha hota. Overall experience mixed raha, lekin mostly positive hi tha.

    Karan MukherjeeBihar, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support call mein lagaya extra time but mila confidence

    Starting with WorkFromHomeIndia ka product, mujhe initially thoda hesitation tha about the software and training. Lekin jab se maine support team ko call kiya, unka clear aur patient tarika mujhe bahut pasand aaya. Har baar jab bhi main call karta tha, they explained the steps carefully and made sure ki main samajh paya. Though kuch steps mere liye complicated the, lekin unhone baar baar repeat karke samjhaya. Mujhe laga ki finally main confidently software use kar paunga apne remote workflows ke liye. Invoice aur payment ka process bhi fairly simple tha, jiski wajah se zyada stress nahi hua. Overall, itne efforts ke baad, mujhe pura bharosa ho gaya ki agar koi issue aaya to support hai ready madad karne ko. Toh main definitely recommend karunga unka software aur training services jo step-by-step clear hain, bas thoda patience chahiye hota hai initially.

    Ravi MenonUttarakhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support samjha tha helpful, par roz roz confusion hi hoti rahi

    Main expect karti thi ki support phone pe help karenge easily jab bhi problem aaye, par realize hua ki roz thodi na thodi dikkat hoti hi rehti hai. Pehle din toh sab theek lag raha tha, par baad ke dino mein jab dialer ya database slow hua, toh support contact karne mein time waste hota raha. Unka response kabhi clear nahi hota, kabhi lagta hai woh samajh nahi paaye meri queries ko properly. Training ke dauran bhi thodi clarity kam thi, jisse mujhe khud hi solve karna pada kaafi problems bar-bar. Overall, ye software chalane mein problem ho sakti hai agar timely communication aur quick support na mile, kyunki baar baar wahi sawaal poochne mein main thak chuki thi. Support pe zyada bharosa nahi kar sakti main, jo main expect kar rahi thi wo nahi mila.

    Charu GeorgeJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support k liye patience chahiye, sab k liye nahi

    Mujhe kuch waqt baad lagaa ki WFHI ki telephonic support sab ke liye best nahi hai. Jab main help lene try kar rahi thi, toh baar baar cheeze repeat karni pad rahi thi aur kabhi kabhi kaafi wait bhi karna padta tha. Jo log jo patience rakhte hain aur basic training ke baad zyada technical help nahi mangte, unke liye yeh support suit kar sakti hai. Lekin jo log jaldi solution chahte hain ya jinke questions jad se complex hain, unke liye mujhe lagta hai ki yeh thodi frustrating ho sakti hai. Software ke automatic updates aur dialer system theek chal rahe the generally, par support experience ko better banana chahiye taa ki har kisike kaam mein asaani ho. Sign-up process aur payment thoda straightforward tha, ismein zyada tension nai thi. Toh overall main kahungi ki agar aap thoda patience rakh sakti hain, toh yeh support thik hai, warna shayad nahi.

    Smita MehtaSikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Pure process mein ups and downs the but overall lag raha tha okay

    Maine support ko call kiya tha kuch queries clear karne ke liye aur pehle thoda waiting tha jo thoda frustrating tha. Lekin jab baat hui, toh laga ki explanations detailed the aur mujhe samajhne mein koi problem nahi hui. Thoda lagta tha jaise kabhi-kabhi mujhe repeat karna pad raha tha apni baat, jaise support team ko exact context samajhna tha, par patience ke sath woh log pura koshish kar rahe the help karne mein. Automated system updates bhi timely aati thi, jisme kabhi major disruption nahi hua, jo ek bada plus point tha. Overall, thoda khinch-taan rare hua, lekin feeling thi ki poora system user ke liye achha bana hai. Agar support thoda zyada prompt ho jaye toh superior experience ban sakta hai. Basically, lagta hai ki customer care mein jesthani mehnat ho rahi hai.

    Sharmila DuttaNagaland, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Socha tha zyada flexible hoga, par timing thoda mismatch tha

    Main expect kar raha tha ki support aur communication mere kaam karne ke hours ke hisaab se fully match karega, especially kyunki main odd hours mein zyadatar kaam karta hoon. Par software ki telephonic support ka koi fixed window tha jo mere timings se thoda alag tha. Training sessions bhi mostly standard office timing mein hote, jo mera routine suit nahi karta tha. Phir bhi, jab bhi main unke specified hours mein call karta tha, response warm aur helpful tha. One-off setup toh theek tha, aur updates bhi timely aate rahe. Lekin chalne wale dinon mein jab mujhe hands-on help chahiye thi, toh timing thoda problem create karta tha. Dialer aur database features mere workflow mein fit baithte hain, bas ye scheduling ki chhoti problem thodi irritating lagti thi. Overall, software ka potential acha hai, bas thoda zyada schedule flexible hota toh ideal solution lagta.

    Mayank NagarajanAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support ne thoda time lagaya but finally helpful tha

    Day to day use me WFHI ki support system ne meri kaafi madad ki, lekin initially thoda time laga jab first issue aya. Mera dialer software kabhi kabhi lag karta tha aur call connectivity me thodi interruption hoti thi. Main turant support ko contact karke issue bataya, par response thoda der se aaya. Is wajah se mere workflow me thoda delay hua. Lekin once unhone samjha toh unka telephonic support kaafi efficient nikla. Unhone mere database feature ko bhi optimize karne me suggestions di aur automatic updates kaise smoothly chal sakti hain, ye bhi bataya. Baaki ke din-to-din software chalane me koi bada issue nahi hua, wo stable tha. Mera bas ek chhota sa observation yeh hai ki pehle response time thoda better ho sakta hai, taaki problems jaldi solve ho jayein. Lekin long term me because of unki helpful communication, mera user experience improved hua.

    Varun RaneKarnataka, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support ke hours mere work ke match nahi hue

    Main ne jab support ko call kiya, toh realize hua ki unke telephonic support ke hours mere kaam ke timings se match nahi kar rahe hain. Main generally din ke baad kaam karta hoon, aur jab main inquiry karna chahta tha, tab support open nahi tha. Ye timing ki mismatch mujhe kaafi frustrated kar gaya kyunki mujhe apne software issues turant solve karwane the. Email support bhi slow response de raha tha, toh main live help tak nahi pahunch paaya. Dialer aur calling tools ko bhi support se guidance chahiye thi, par jab main baat karne ki koshish ki toh facility available nahi thi. Overall, mujhe laga ki support timing realistic work hours ko dhyan mein nahi rakhta hai, isiliye mujhe lagta hai ki agar ye timing thoda flexible hoti toh better hota. Abhi ke liye mujhe lagta hai ki main apna kaam pura independently manage karne ki koshish karunga, kyunki support mere schedule ke hisaab se nahi chal raha tha.

    Govind BandopadhyayAssam, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy